Linux Desktop Support Specialist

1 week ago

London, Greater London, United Kingdom Canonical Full time

This is an exciting opportunity to leverage your expertise in Linux desktop, Ubuntu, and open source technologies to provide exceptional technical support and engineering solutions to customers.

As a Desktop Support Engineer at Canonical, you will be working with a dedicated set of enterprise customers who are adopting Ubuntu and open source on desktop. Your primary responsibility will be to provide technical support and engineering solutions to help customers with Ubuntu and other open source technologies.

The ideal candidate will have a strong background in Linux desktop, Ubuntu, and open source technologies, as well as excellent communication and problem-solving skills. If you have a passion for the latest open source technologies and technical support, this role may be the perfect fit for you.

Key responsibilities include:

  • Providing technical support and engineering solutions to customers
  • Working with customers to identify and resolve technical issues
  • Collaborating with internal teams to develop and implement technical solutions
  • Staying up-to-date with the latest open source technologies and trends

Requirements include:

  • BA/BS degree in Computer Science or related technical field
  • Open source experience
  • Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
  • Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
  • Familiarity with Debian or Snap packaging
  • Experience with GNOME, GTK, Python, or C
  • Experience with or willingness to learn new technologies, including Snaps, WSL and others
  • Fluent English language skills
  • Excellent communication and problem-solving skills

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