Customer Service Liaison

4 days ago

Rochdale, Rochdale, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service, processing customer orders, and handling customer queries and complaints.

Key Responsibilities
  • Provide excellent customer service, including responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process customer orders, including managing inventory and ensuring timely delivery.
  • Liaise with suppliers to resolve any issues or concerns related to product availability or quality.
  • Work closely with internal departments to ensure seamless communication and collaboration.
  • Develop and maintain effective relationships with customers, suppliers, and internal stakeholders.
Requirements

To be successful in this role, you will need to have:

  • Fluency in another European language, such as French, Spanish, German, or Russian.
  • Previous experience working in a manufacturing environment and customer service administration.
  • Excellent customer service skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer

We offer a competitive salary of £25,000, as well as a range of benefits, including:

  • Hybrid working arrangement, with the option to work from home 2 days a week after completing our training program.
  • Excellent holiday allowance and pension scheme.
  • Private healthcare and other benefits.
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your up-to-date CV, or contact us for a confidential discussion about your career.

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