Customer Liaison Officer

7 days ago


Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Ltd Full time
About the Role

Rochdale Boroughwide Housing Ltd is seeking a highly skilled Customer Liaison Officer to join our Property Service Directorate, working within the Asset Team. This role will support the effective delivery of the Society's investment projects by undertaking a wide range of duties to ensure high levels of customer satisfaction.

Key Responsibilities
  • Act as a key point of contact between customers, contractors, internal teams, and external agencies in the communication and completion of planned programme projects.
  • Manage stakeholders, including customers, contractors, and consultants, to ensure seamless project delivery.
  • Utilize Microsoft Office products and IT databases to produce accurate documents and spreadsheets.
  • Collaborate with cross-functional teams to drive project success and customer satisfaction.
What We Offer
  • 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service.
  • Ability to purchase up to an additional 5 days leave per year.
  • A quality defined contribution pension scheme, with salary exchange and Rochdale Boroughwide Housing Ltd matches your contributions up to 8%.
  • Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees, and physio to name but a few.


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