Brand Liaison Specialist

7 days ago


Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Ltd Full time

Job Summary:

Rochdale Boroughwide Housing Ltd is seeking a highly skilled and experienced Customer Liaison Officer to join our Property Service Directorate. As a key member of our team, you will play a vital role in ensuring the effective delivery of our investment projects, providing exceptional customer service, and building strong relationships with stakeholders.

Key Responsibilities:

  • Act as a primary point of contact for customers, contractors, and internal teams, ensuring seamless communication and collaboration.
  • Manage and coordinate the delivery of planned programme projects, ensuring high levels of customer satisfaction and adherence to project timelines.
  • Develop and maintain strong relationships with stakeholders, including customers, contractors, and external agencies.
  • Utilize Microsoft Office products and IT databases to produce accurate documents and spreadsheets, supporting the efficient management of projects.
  • Contribute to the development and implementation of strategies to enhance customer satisfaction and engagement.

What We Offer:

  • A competitive salary and benefits package, including 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service.
  • A quality defined contribution pension scheme, with salary exchange and Rochdale Boroughwide Housing Ltd matches your contributions up to 8%.
  • A healthcare cash plan, covering optical and dental costs, consultation fees, and physio.

Requirements:

  • Experience of working in a housing or similar environment, with a good knowledge of the services delivered by Social Housing providers.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Proven ability to manage multiple projects and priorities, ensuring timely delivery and high levels of customer satisfaction.
  • Proficiency in Microsoft Office products and IT databases, with the ability to produce accurate documents and spreadsheets.


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