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Guest Services Supervisor

3 months ago

Manchester, United Kingdom Motel One Manchester-Royal Exchange Full time
Guest Services Supervisor Job Description

Your next career opportunity: supervisor. You will oversee and lead our Guest Services team in collaboration with the Department Manager. Your responsibilities will also encompass the following:

  • Welcoming guests and managing the check-in process, along with handling reservations
  • Evaluating bookings, overbookings, and available options
  • Tracking expenses and the accommodation revenue budget
  • Executing and upholding the internal quality management system
  • Co-managing internal training, cross-training, and onboarding of new Guest Services personnel
Benefits:
  • Incentive program: The higher the guest satisfaction ratings, the greater the incentive
  • International career opportunities: Explore a range of career paths in our hotels both nationally and internationally, or join one of our many new openings.
  • Employee discounts: Enjoy appealing staff rates at all of our hotels across Europe and the USA.
  • Personal and professional development: With comprehensive onboarding, annual training sessions, and coaching at our One University, you will be well-prepared.
  • Team celebrations: Whether it’s a summer gathering, holiday event, or our annual international soccer tournament - we celebrate achievements together.
Qualifications

Whether you are an experienced hotel professional or transitioning careers – you will thrive here. Personality and hospitality skills are our top priorities. You will also:

  • Have completed an apprenticeship in the hospitality sector and/or possess professional experience in the hotel/catering/retail industry or be seeking a career change
  • Enjoy mentoring team members – and ideally have some leadership experience
  • Exhibit a strong sense of quality and service, along with hospitality skills and a passion for the hospitality industry
  • Be approachable and communicative, demonstrating excellent manners, as well as a solid command of (written and spoken) English
  • Be a collaborative team player, willing to assist across departments – we achieve our goals together.