Client Relations Specialist

2 weeks ago


Syston, United Kingdom Heidelberg Materials UK Full time
Role Overview

The primary objective of this position is to fulfill the needs of both customers and the business in a manner that is efficient, professional, and timely. This involves delivering exceptional service for all orders, deliveries, and related administrative tasks while ensuring cost-effectiveness for Heidelberg Materials UK. The role requires proactive management of the order book and work profile for designated plant clusters, aligning with Logistics KPIs such as Volume, On-Time Delivery (OTD), and Utilization, while maximizing cost efficiencies.

Key Responsibilities


1. **Accountability for Plant Clusters**: Oversee a specific cluster of plants, managing customer orders and work profiles to achieve optimal KPIs of Volume, OTD, and Utilization.


2. **Haulier Coordination**: Manage haulier activities for the designated plants, collaborating with external hauliers and team members to optimize vehicle movements.


3. **Stakeholder Engagement**: Conduct regular meetings with commercial and operational teams to address any customer or plant-related issues.


4. **Cost Management**: Gain insights into the cost implications of production from various plants and work to minimize unnecessary transportation.


5. **Digital Tool Promotion**: Encourage the use of Heidelberg Materials' digital tools, particularly the On-site app, to enhance customer engagement.


6. **Driver and Haulier Monitoring**: Ensure compliance of the core fleet with GPS devices and manage vehicle movements effectively to address operational challenges.


7. **Order Management**: Build strong relationships with key customers, anticipate their needs, and ensure timely communication regarding order statuses and potential delays.


8. **Delivery Oversight**: Ensure compliance with the Allocator Cycle, monitor truck statuses, and address any loading delays promptly.


9. **General Administration**: Liaise with commercial and operational staff, ensuring adherence to company policies and efficiently resolving customer inquiries.


Qualifications

Minimum of a Grade 4+ at GCSE in Mathematics and English. Proficient knowledge of SAP, Syncrotess systems, and standard office applications is essential.

Compensation and Benefits

Salary: Competitive

Employer Recognition
Heidelberg Materials UK is proud to be recognized for its commitment to various initiatives, including the Armed Forces Covenant and Disability Confident Committed status.

Work-Life Balance
Enjoy 27 days of holiday (excluding bank holidays), flexible working arrangements, and additional benefits such as enhanced family leave policies and paid volunteering days.

Wellbeing Initiatives
Access to an Employee Assistance Programme, mental health support, and various employee benefits to promote a healthy work environment.

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