Client Training Support Specialist
4 weeks ago
EMPLOYMENT TYPE:
Permanent
Working Hours: Monday to Friday, 37.5 hours per week
Hybrid Work Model: 1 day per week remote (option for Monday or Friday)
Office Attendance: Required Tuesday, Wednesday, and Thursday
Overview:
JR Personnel is an employment agency representing a client seeking a Client Training Support Specialist to become part of a dynamic and friendly team.
Role Summary:
The successful candidate will serve as the primary contact for inquiries from both new and existing clients. Your responsibilities will encompass a blend of telephonic communication, online chat interactions, and administrative tasks. You will review agreements and offer guidance to clients through various communication channels. Comprehensive training will be provided to ensure you possess the necessary product knowledge to deliver outstanding service.
Key Responsibilities:
• Assist clients with inquiries via phone, email, and online chat.
• Deliver exceptional customer service experiences.
• Utilize CRM or similar systems effectively.
• Engage in telephonic conversations with clients confidently.
• Employ initiative to address client needs.
• Demonstrate basic proficiency in Microsoft Office applications.
Candidate Profile:
The ideal candidate will have prior experience in customer service and administrative roles, showcasing a confident phone demeanor and a commitment to achieving both team and individual objectives.
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