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Customer Complaints Specialist
3 months ago
About Us
We are The Very Group, a dynamic organization with a dedicated team of over 3,250 professionals committed to making quality products and services accessible to a wider audience. Our mission is to combine exceptional brands with flexible payment solutions, enabling our customers to make informed choices when it matters most.
About the Team
Our award-winning Customer Care Team plays a crucial role in nurturing our customer relationships. We are deeply committed to achieving optimal outcomes and making informed decisions while fostering a collaborative environment.
Within our esteemed contact center, recognized as the best in Europe, our team of Complaint Handlers is dedicated to enhancing the customer experience.
We prioritize achieving the right resolutions and are devoted to maintaining a supportive culture.
About the Role
As a Complaint Handler, you will engage with customers facing account disputes, thoroughly investigating their concerns using all relevant systems to reach fair and just resolutions.
You will be a confident and effective communicator, possessing a keen attention to detail and accuracy. Your diligence will help you build a network of contacts to facilitate the successful resolution of diverse complaints, always placing the customer at the center of your decision-making process.
This position is full-time, requiring 35 hours per week, with working hours scheduled between Monday and Friday, from 8 AM to 6 PM.
- Demonstrated experience in managing regulated complaints, along with an understanding of relevant regulations.
- Self-driven and proactive in managing time effectively within a fast-paced, dynamic environment.
- Ability to collect and utilize evidence to support well-reasoned decisions, with a track record of this experience.
- Confident in working autonomously and motivated to make sound decisions.
- Experience in engaging with both internal and external stakeholders to ensure effective complaint resolution.
Benefits
- Flexible hybrid working model – 2 days per week in the office after successful completion of training.
- 23 days of annual leave plus bank holidays.
- Performance and business-related bonus potential.
- Up to 25% discount on our products.
- Matched pension contributions up to 6%.
- Additional benefits can be found on our career site.
Equal Opportunities
We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to us to request accommodations.
