IT Support Specialist
5 days ago
Job Title: IT Support Specialist
Job Type: Full-time
Location: Bicester, Oxfordshire
Job Description:
We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at Ernest Gordon Recruitment. As a key member of our team, you will provide first-line technical support to our clients, resolving technical issues efficiently and effectively.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person
- Assist with troubleshooting hardware and software problems and managing user accounts
- Escalate complex issues to senior technicians and maintain accurate records of support requests
Requirements:
- Enthusiastic and customer-focused individual with a passion for IT
- Proactive and eager to learn, with the ambition to move through the ranks
- Local to Bicester, must have a driving license and transport
What We Offer:
- Opportunity to work with a dynamic and growing MSP
- On-the-job training and career progression opportunities
- Collaborative and supportive team environment
Keywords: IT Support, Technical Support, Helpdesk, Field IT Support, Managed Service Provider, Technician, IT Engineer
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