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Senior IT Support Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom IT Search & Select Full time

Job Title: Senior IT Support Engineer, 3rd Line

About the Role:

We are seeking a highly skilled Senior IT Support Engineer to join our team at IT Search & Select. As a 3rd line support escalation point, you will be responsible for providing advanced technical support to our clients.

Key Responsibilities:

  • Provide expert-level technical support to clients via phone, email, and remote desktop connections.
  • Investigate and resolve complex technical issues related to Windows, VMware, Azure, Office 365, and MS Tools.
  • Collaborate with the IT Manager and 1st and 2nd level support engineers to ensure seamless support delivery.
  • Participate in ad-hoc project work to improve the overall IT infrastructure and services.

Requirements:

  • 5+ years of experience in IT support, with a focus on advanced technical support.
  • Proven expertise in Windows, VMware, Azure, Office 365, and MS Tools.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.

What We Offer:

As a Senior IT Support Engineer at IT Search & Select, you will have the opportunity to work with a dynamic team of IT professionals, providing expert-level support to our clients. If you are a motivated and experienced IT support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.