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IT Support Specialist
2 months ago
Job Title: Technical Support Analyst
Job Summary:
We are seeking a highly skilled Technical Support Analyst to join our team at IT Talent Solutions Ltd. As a Technical Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and collaborating with our IT team to ensure seamless service delivery.
Key Responsibilities:
- Technical Support: Provide technical support to clients via phone, email, and remote access, troubleshooting and resolving technical issues in a timely and professional manner.
- IT Infrastructure Management: Monitor and manage the IT infrastructure, including hardware and software systems, to ensure optimal performance and availability.
- IT Project Management: Assist in the planning, execution, and delivery of IT projects, ensuring timely completion and meeting client expectations.
- Documentation and Reporting: Maintain accurate and detailed documentation of technical issues, resolutions, and project progress, providing regular reports to the IT team and management.
- Collaboration and Communication: Collaborate with the IT team, management, and clients to ensure effective communication and issue resolution, providing regular updates and status reports.
Requirements:
- Technical Skills: Proficiency in desktop and server hardware, Hyper-V, Windows 10/11, MS Active Directory, MS Server 2022, MS365 Suite, MS Exchange, Office, and SQL Server.
- Soft Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and provide exceptional customer service.
- Experience: At least 5 years of technical experience in a similar role, with a strong understanding of IT infrastructure and technical support principles.
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Opportunities for Growth: Opportunities for career growth and professional development within our organization.
- Collaborative Environment: A collaborative and supportive work environment that encourages teamwork and open communication.
