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Campus Housing Director

2 months ago

Shepherd's Bush Green, United Kingdom ESift Ltd Full time
Job Description:

ESift Ltd is seeking a seasoned Facilities Management Professional to lead our client's FM contract with their University Campus. As the Residences Director, you will oversee the delivery and improvement of all FM services, ensuring exceptional satisfaction for both the university and students.

Key Responsibilities:
  • Lead FM Services Delivery: Manage the delivery and enhancement of FM services across the portfolio, ensuring high standards and compliance.
  • Client Partnerships: Serve as the primary contact for the university, fostering strong partnerships and seamless service.
  • Team Management: Manage on-site teams and contractors, ensuring effective training and high standards.
  • Customer Feedback: Review customer feedback, resolve complaints, and implement improvements.
  • Commercial Collaboration: Collaborate with the Commercial Manager on audits and projects.
  • Operational Management: Oversee the full employee lifecycle, including recruitment and development, and manage operational and lifecycle budgets.
  • Revenue Growth: Identify and capitalize on new revenue opportunities.
Requirements:
  • Senior Leadership Experience: Proven track record in operational delivery within a commercial/contractual setting.
  • FM Expertise: Strong knowledge of Facilities Management principles and practices.
  • Communication Skills: Excellent communication, organizational, and decision-making skills.
  • Team Management: Experience managing high-performing teams with 24/7 coverage.
  • Commercial Acumen: Commercially driven, with a collaborative approach to stakeholder management.