Family Administrative Support Coordinator

6 months ago

Woodford Green, United Kingdom Haven House Children’s Hospice Full time

**Family & Administration Support Co-ordinator Job title**: Family & Administration Support Co-ordinator Reports to: Family & Administration Support Lead Salary: Band 2 £24,000 PURPOSE OF THE ROLE The Family Administration Support Team (FAST) provides day to day administration to the Care directorate. FAST acts as the first point of contact for families, ensuring smooth access to services as well as offering advice to families that are caring for a child with a life limiting or life-threatening condition to help address their individual needs. The post holder will provide efficient and effective administrative support to the Care directorate and will support the provision of data for the organisation. The Family Administration Support Co-ordinator will be responsible for working with all Care administrative systems within the hospice to support both Care staff and families.

KEY RESPONSIBILITIES To be responsible for triaging enquiries to the teams, ensuring they are forwarded to the correct person and those enquiries are acted upon. To make In-house and Community bookings for families and ensure the appropriate data entry into The Care Database system. Ensure all changes and amendments to The Care Database are actioned in a timely manner and troubleshoot any problems. To liaise with parents/carers and professionals when required.

To communicate with families, provide support and signpost them to relevant resources. To attend weekly multi-disciplinary panel meetings and ensure that referrals are acknowledged and actioned. To assist in coordinating the Pharmacy Clinic for families alongside the Pharmacy Technician. This will include working one Saturday per quarter, in the mornings only.

To provide day to day general administrative team support. Ensure completion of quarterly audits to comply with clinical reporting. To provide wider support to the Senior Care team e.g., minute taking. To carry out project work as and when required.

To support and provide data for reports using The Care Database. Support service volunteers. Data Administration To extract monthly activity data from The Care Database and transfer to Excel to ease analysis. To extract, produce and analyse data to support the Statutory Partnerships and Data Manager compile data reports for commissioning.

General Requirements To safeguard all children and young people accessing services by responding to concerns raised in a timely and appropriate manner and effectively escalating them in accordance with Haven House policy and procedures. To maintain confidentiality in all areas of work at Haven House. To actively support and promote Haven House policies. To take responsibility for your continuing professional development.

To co-operate with all staff in maintaining harmonious inter-personal relationships, internally and externally. To attend staff meetings and training as required. To ensure the respect, dignity and rights to privacy of children, young people and their families are respected as far as possible. To participate in supervision sessions and appraisals with your line manager.

Haven House is committed to Equal Opportunities in Employment and therefore it is our aim to ensure that no applicant or employee receives less favourable treatment on grounds of gender, disability, religion, race, colour, sexual orientation, and nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Haven House is responsible under the existing equality and diversity legislation to ensure equality issues are promoted and you are expected to work with Haven House to fulfil these obligations, policies and codes of good practice. Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors. Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

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