Area Housing Manager

4 weeks ago

Woodford Green, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description

Delivering a comprehensive and responsive housing management service to a multi-tenure portfolio is a key responsibility of this role. The successful candidate will help create attractive, safe, and sustainable neighbourhoods and communities, with a focus on positive customer outcomes and satisfaction.

As part of the management team, the post holder will develop plans to deliver the Council's objectives in this service area, using knowledge of communities to inform service delivery and direction.

  • Work closely with the Council's Community Engagement and Equalities Teams on housing management matters and corporate priorities and objectives.
  • Collaborate with the Council's Policy and Equalities teams on the requirements and initiatives involved in the Child Friendly Borough status and matters affecting young people in the borough.
  • Work effectively with partners in the Community Safety Partnership to provide an effective and efficient response to Hate Crime and ASB.
  • Manage and deliver required outcomes for housing management projects and services.
  • Support the Housing Service in leading on housing management issues, advising on the Council's relationship with tenants and leaseholders to ensure efficient and effective delivery of the Council's strategies, policies, and services.
  • Responsibility for supporting the Council's vision by developing and delivering operational plans and outcomes for the services.
  • Develop and implement plans to manage risk in relation to the service. Provide expertise and specialist advice to senior officers, colleagues, and members on housing management policy and strategy, and the implications on service delivery.
  • Deliver the team's financial management and control systems. Manage service budgets and audit processes so that they align with organisational strategy.
  • Work with the Resident Engagement Manager on the management of Tenant Management Organisations in the borough, ensuring they are complying with statutory and legal requirements and operating effectively and meeting the Council's requirements.
  • Proactively address areas of concern to avoid complaints and concerns, ensuring consistent communication with our residents.
  • Develop new ways of working in partnership with relevant agencies, customers, and stakeholders.
  • Develop and drive a performance culture with a focus on continuous improvement, accountability, and personal responsibility.
  • Promote and encourage a customer-centred service.
  • Key Accountabilities and Result Areas
  • Strategy and Planning
  • This will involve:
  • A comprehensive understanding of how to develop and manage a strategic approach to housing management, including understanding the legal framework and best practice in housing management.
  • Work with the Health and Safety Team to ensure our properties are safe and compliant with Health and Safety and Fire regulations.
  • Ensure the completion of Personal Evacuation Plans for tenants and leaseholders living in the Council's housing stock.
  • Develop strategies and policies for the service, creating underlying procedures and monitoring their implementation, making sure they meet statutory and legislative and best practice requirements.
  • Operations and Support
  • This will involve:
  • Overall responsibility for the delivery of an excellent multi-tenure Housing Management service and management, co-ordination, and control of allocated resources related to this purpose.
  • Develop and lead a professional team to provide a high-quality and effective service.
  • Ensure that the team is focused, motivated, and inspired to achieve objectives and creates a positive team culture, ensuring others follow the expected ways of working, including working positively with all services across the Housing Service and the broader Council.
  • Develop and achieve performance targets and improvement plans for the area with a focus on continuous improvement and value for money, ensuring a performance culture is developed and sustained within the team.
  • Ensure operational services are tailored to the needs of vulnerable residents and promote tenancy sustainment.
  • Ensure the Council's responsibilities as a landlord are met by ensuring compliance with current tenancy and lease conditions through effective decision making and the use of a range of tenancy and lease management procedures.
  • Contribute to the development of the Directorates service plans, ensuring ownership of responsibilities and targets to the team.
  • Promote resident involvement in service development and operational delivery of services.
  • Attend resident and leasehold group meetings as and when required, acting in the best interest of the Council and customers at all times.
  • Ensure the team and individual meets key performance indicators and standards set by the Council.
  • Ensure complaints, councillor, MP enquiries, FOI, and SAR requests and correspondence from customers are dealt with effectively within set timescales, data protection, and resolved at the earliest point of contact.
  • Represent the Council when working with a range of partners both from the Council, statutory agencies, and local voluntary groups to achieve specific outcomes for all residents that are in the best interests of the Council and customers.
  • Exercise effective management of financial resource to ensure activities are taken in line with financial regulations and corporate standards, ensuring value for money against best practice and external benchmarks are achieved.
  • Identify opportunities to effectively promote the Council.
  • Develop and deliver procedures and methods of working that promote best use of the housing stock, focusing on identifying tenancy fraud, unauthorised occupation, and development opportunities.
  • Manage a team of staff, ensuring they achieve their required outcomes, performance targets, and working requirements.
  • Provide an effective, customer-focussed, and efficient service to customers.
  • Assist other teams to enable them to achieve their requirements or other Housing initiatives.
  • Work with agencies to prevent, respond, and act in Hate Crime and ASB cases.

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