Area Housing Manager

4 weeks ago

Woodford Green, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description

As a key member of the CRA GROUP LIMITED team, we are seeking a highly skilled and experienced Area Housing Manager to join our Housing Service. The successful candidate will be responsible for delivering a comprehensive and responsive housing management service to our multi-tenure portfolio, helping to create attractive, safe and sustainable neighbourhoods and communities with a focus on positive customer outcomes and satisfaction.


Key Responsibilities:

  • Develop and implement plans to deliver the Council's objectives in this service area using knowledge of communities to inform service delivery and direction.
  • Work closely with the Council's Community Engagement and Equalities Teams on housing management matters and corporate priorities and objectives.
  • Develop and lead a professional team to provide a high-quality and effective service, ensuring that the team is focused, motivated and inspired to achieve objectives and creates a positive team culture.
  • Ensure operational services are tailored to the needs of vulnerable residents and promote tenancy sustainment.
  • Ensure the Council's responsibilities as a landlord are met by ensuring compliance with current tenancy and lease conditions through effective decision making and the use of a range of tenancy and lease management procedures.
  • Represent the Council when working with a range of partners both from the Council, statutory agencies and local voluntary groups to achieve specific outcomes for all residents that are in the best interests of the Council and customers.
  • Exercise effective management of financial resource to ensure activities are taken in line with financial regulations and corporate standards ensuring value for money against best practice and external benchmarks are achieved.

Requirements:

  • Comprehensive understanding of how to develop and manage a strategic approach to housing management including understanding the legal framework and best practice in housing management.
  • Ability to work effectively with partners in the Community Safety Partnership to provide an effective and efficient response to Hate Crime and ASB.
  • Excellent communication and interpersonal skills, with the ability to work with a range of stakeholders, including residents, colleagues and partners.
  • Ability to develop and implement plans to manage risk in relation to the service.
  • Proven experience of managing a team and developing and delivering operational plans and outcomes for services.

We are looking for a highly motivated and experienced individual who is passionate about delivering excellent customer service and making a positive impact on the lives of our residents. If you have a strong background in housing management and a proven track record of delivering high-quality services, we would love to hear from you.


Please note that this job description is not exhaustive and the post holder will be required to undertake other duties as necessary.


CRA GROUP LIMITED is an equal opportunities employer and welcomes applications from all sections of the community.


We are committed to providing a safe and inclusive working environment for all our employees.


Thank you for considering this opportunity to join our team.

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