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Housing Management Specialist

1 month ago

Woodford Green, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Area Housing Manager

As a key member of our team, you will be responsible for delivering a comprehensive and responsive housing management service to our multi-tenure portfolio. Your focus will be on creating attractive, safe, and sustainable neighbourhoods and communities, with a strong emphasis on positive customer outcomes and satisfaction.

Key Responsibilities:
  • Develop and implement plans to deliver the Council's objectives in this service area, using knowledge of communities to inform service delivery and direction.
  • Work closely with the Council's Community Engagement and Equalities Teams on housing management matters and corporate priorities and objectives.
  • Collaborate with the Council's Policy and Equalities teams on the requirements and initiatives involved in the Child Friendly Borough status and matters affecting young people in the borough.
  • Manage and deliver required outcomes for housing management projects and services.
  • Support the Housing Service in leading on housing management issues, advising on the Council's relationship with tenants and leaseholders to ensure efficient and effective delivery of the Council's strategies, policies, and services.
  • Develop and implement plans to manage risk in relation to the service.
  • Provide expertise and specialist advice to senior officers, colleagues, and members on housing management policy and strategy, and the implications on service delivery.
  • Deliver the team's financial management and control systems, managing service budgets and audit processes to align with organisational strategy.
  • Work with the Resident Engagement Manager on the management of Tenant Management Organisations in the borough, ensuring they comply with statutory and legal requirements and operate effectively and meet the Council's requirements.
  • Proactively address areas of concern to avoid complaints and concerns, ensuring consistent communication with our residents.
  • Develop new ways of working in partnership with relevant agencies, customers, and stakeholders.
  • Develop and drive a performance culture with a focus on continuous improvement, accountability, and personal responsibility.
  • Promote and encourage a customer-centred service.
Requirements:
  • A comprehensive understanding of how to develop and manage a strategic approach to housing management, including knowledge of the legal framework and best practice in housing management.
  • Ability to work with the Health and Safety Team to ensure our properties are safe and compliant with Health and Safety and Fire regulations.
  • Responsibility for ensuring the completion of Personal Evacuation Plans for tenants and leaseholders living in the Council's housing stock.
  • Ability to develop strategies and policies for the service, creating underlying procedures and monitoring their implementation, ensuring they meet statutory and legislative and best practice requirements.
  • Overall responsibility for the delivery of an excellent multi-tenure Housing Management service and management of allocated resources related to this purpose.
  • Ability to develop and lead a professional team to provide a high-quality and effective service.
  • Responsibility for ensuring the team is focused, motivated, and inspired to achieve objectives and creates a positive team culture, ensuring others follow the expected ways of working.
  • Ability to develop and achieve performance targets and improvement plans for the area, with a focus on continuous improvement and value for money.
  • Responsibility for ensuring operational services are tailored to the needs of vulnerable residents and promote tenancy sustainment.
  • Ability to ensure the Council's responsibilities as a landlord are met by ensuring compliance with current tenancy and lease conditions through effective decision-making and the use of a range of tenancy and lease management procedures.
  • Contribution to the development of the Directorates service plans, ensuring ownership of responsibilities and targets to the team.
  • Promotion of resident involvement in service development and operational delivery of services.
  • Attendance at resident and leasehold group meetings as and when required, acting in the best interest of the Council and customers at all times.
  • Ensuring the team and individual meets key performance indicators and standards set by the Council.
  • Effective handling of complaints, councillor, MP enquiries, FOI and SAR requests, and correspondence from customers, resolving issues at the earliest point of contact.
  • Representation of the Council when working with a range of partners, both from the Council, statutory agencies, and local voluntary groups, to achieve specific outcomes for all residents that are in the best interests of the Council and customers.
  • Effective management of financial resources to ensure activities are taken in line with financial regulations and corporate standards, achieving value for money against best practice and external benchmarks.
  • Identification of opportunities to effectively promote the Council.
  • Development and delivery of procedures and methods of working that promote best use of the housing stock, focusing on identifying tenancy fraud, unauthorised occupation, and development opportunities.
  • Management of a team of staff, ensuring they achieve their required outcomes, performance targets, and working requirements.
  • Provision of an effective, customer-focussed, and efficient service to customers.
  • Assistance to other teams to enable them to achieve their requirements or other Housing initiatives.
  • Work with agencies to prevent, respond, and act in Hate Crime and ASB cases.