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Housing Management Specialist

1 month ago

Woodford Green, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description

As a key member of the CRA GROUP LIMITED team, we are seeking a highly skilled and experienced Housing Management Specialist to join our Area Housing Management team. The successful candidate will be responsible for delivering a comprehensive and responsive housing management service to our multi-tenure portfolio, helping to create attractive, safe, and sustainable neighbourhoods and communities with a focus on positive customer outcomes and satisfaction.

Key Responsibilities:

  • Develop and implement plans to deliver the Council's objectives in this service area using knowledge of communities to inform service delivery and direction.
  • Work closely with the Council's Community Engagement and Equalities Teams on housing management matters and corporate priorities and objectives.
  • Manage and deliver required outcomes for housing management projects and services.
  • Support the Housing Service in leading on housing management issues, advising on the Council's relationship with tenants and leaseholders to ensure efficient and effective delivery of the Council's strategies, policies, and services.
  • Develop and implement plans to manage risk in relation to the service.
  • Provide expertise and specialist advice to senior officers, colleagues, and members on housing management policy and strategy, and the implications on service delivery.
  • Deliver the team's financial management and control systems, managing service budgets and audit processes to align with organisational strategy.
  • Work with the Resident Engagement Manager on the management of Tenant Management Organisations in the borough, ensuring they are complying with statutory and legal requirements and operating effectively and meeting the Council's requirements.
  • Proactively address areas of concern to avoid complaints and concerns, ensuring consistent communication with our residents.
  • Develop new ways of working in partnership with relevant agencies, customers, and stakeholders.
  • Develop and drive a performance culture with a focus on continuous improvement, accountability, and personal responsibility.
  • Promote and encourage a customer-centred service.

Requirements:

  • Comprehensive understanding of how to develop and manage a strategic approach to housing management, including understanding the legal framework and best practice in housing management.
  • Ability to work with the Health and Safety Team to ensure our properties are safe and compliant with Health and Safety and Fire regulations.
  • Ability to ensure the completion of Personal Evacuation Plans for tenants and leaseholders living in the Council's housing stock.
  • Ability to develop strategies and policies for the service, creating underlying procedures and monitoring their implementation, making sure they meet statutory and legislative and best practice requirements.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.
  • Professional development and training opportunities.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact information].