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Customer Service Representative

2 months ago

Essex, United Kingdom CCR Recruitment Group Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at CCR Recruitment Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients' customers, resolving queries, and driving customer satisfaction.

Key Responsibilities:
  • Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
  • Assist our clients' customers with their general queries and provide timely and effective solutions.
  • Make outbound calls to our clients' customers to establish contact and resolve issues.
  • Update our CRM systems with relevant information, including call details, resolutions, and customer data.
  • Liaise directly with our clients to ensure accurate and timely resolutions for their customers.
  • Manage calls within our company's quality framework and drive your own performance to achieve required standards.

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, a strong customer service ethos, and the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.