Customer Service Representative

1 month ago


Essex, United Kingdom Essex County Council Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Customer Services Officer. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities

  • Provide excellent customer service and support to customers in a friendly and professional manner.
  • Maximize income generation and usage of Council facilities through effective marketing, promotion, and sales techniques.
  • Responsible for float cash and card receipts reconciliation as per end of shift procedures.
  • Answer all queries, including leisure inbox phone calls and face-to-face customers.
  • Serve refreshments at reception and ensure reception and refreshment areas are kept to a high standard of cleanliness.
  • Comply with food safety regulations and adhere to processes for the safe handling of food and drink.
  • Assist in the marketing and promotion of our leisure services.

Requirements

  • Customer service experience skills.
  • Experience of cash handling and financial procedures.

Working Pattern

The role follows a 2-week rota basis covering mornings, lates, and weekends.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.



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