Workforce Planning Manager
3 days ago
Workforce Planning Manager
Transforming Principality's Workforce
At Principality Building Society, we're embarking on a period of significant cultural transformation to simplify our business and create capacity for purposeful growth. As a Workforce Planning Manager, you'll play a pivotal role in shaping our future.
Key Responsibilities:
- Develop and deliver an operational workforce planning capability across the Principality group
- Identify opportunities to improve organisational outcomes to ensure our people resources are managed more efficiently
- Workforce planning and forecasting to cover operational demands
- Create and maintain accurate staffing schedules to ensure optimal coverage to meet our service level agreements
- Oversee the reconciliation of monthly performance across the group
- Manage design changes to ensure they align with business needs
- Forecast all operational demand types and staffing requirements based on historical data, and identify trends and business needs
- Able to work with a range of stakeholders to develop and implement change
- Assist with training and mentoring of all workforce planning colleagues to ensure competency
- Monitor real-time data to ensure all peak activities and shortfalls are monitored and plans in place to ensure service level agreements
Requirements:
- Strong experience in managing workforce planning activities
- Strong analytical and critical thinking skills, with the ability to interpret data & make sound decisions
- Experience of using workforce management software and tools to forecast call volumes & create schedules
- Excellent communication and people skills, with the ability to build relationships and influence at all levels and work collaboratively in a team
- Excellent organisational and time management skills, with the ability to prioritise and multitask effectively in a challenging environment
- Proficiency in Microsoft Excel, including advanced formulas, pivot tables and data techniques
- Strong diligence and accuracy, with the ability to analyse data and identify patterns & trends
About Principality Building Society:
We're passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging. We're committed to making a positive impact in the communities we serve and supporting our colleagues in doing the same.
Why join us?
At Principality Building Society, we offer a range of benefits and opportunities to support your career development and well-being. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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