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Service Desk Support Specialist
2 months ago
Senitor Associates Ltd is seeking a skilled Service Desk Engineer to provide technical support to their internal and external user base.
Key Responsibilities:- Logging incidents into the service desk system
- Providing 1st and 2nd line support for hardware, software, and network issues
- Escalating technical issues to 3rd line
- Troubleshooting various technical issues
- Updating documentation and support with administration
- Providing high-quality customer service
- Occasional work on implementation projects
- Windows Server and Windows OS expertise
- Office 365 knowledge
- Cloud infrastructure experience - specifically Azure
- Active Directory administration skills
- Hardware management
- Routers and Switches knowledge
- TCP/IP, DNS, DHCP, and VPNs understanding
- VMware and Intune expertise
This is an excellent opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. Senitor Associates Ltd offers excellent internal training and a dynamic work environment.
