Service Desk Support Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Franklin Fitch Full time
First Line Service Desk Engineer

We are seeking a skilled First Line Service Desk Engineer to join our team at Franklin Fitch. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Provide remote and telephone support to our clients, resolving technical issues efficiently and effectively.
  • Work closely with our team of engineers to ensure seamless support delivery and meet Service Level Agreements.
  • Take ownership of issues from initial contact to resolution or escalation, ensuring timely and professional communication with clients.
  • Support the Service Administrator in managing the main support line, logging support tickets, and ensuring SLAs are met.

Requirements:

  • Strong technical skills in Microsoft Windows, Active Directory, and Microsoft Office.
  • Experience with MSP and Microsoft Windows Server 2008, 2012, 2016, 2019.
  • Basic knowledge of networking, firewalls, and antivirus software.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for training and development.
  • Access to our 24/7 health, financial, and wellbeing support.
  • Brand new Birmingham City Centre office location with free access to gym, shower facilities, and onsite café.


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