Service Desk Support Specialist
2 months ago
We are seeking a skilled First Line Service Desk Engineer to join our team at Franklin Fitch. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Provide remote and telephone support to our clients, resolving technical issues efficiently and effectively.
- Work closely with our team of engineers to ensure seamless support delivery and meet Service Level Agreements.
- Take ownership of issues from initial contact to resolution or escalation, ensuring timely and professional communication with clients.
- Support the Service Administrator in managing the main support line, logging support tickets, and ensuring SLAs are met.
Requirements:
- Strong technical skills in Microsoft Windows, Active Directory, and Microsoft Office.
- Experience with MSP and Microsoft Windows Server 2008, 2012, 2016, 2019.
- Basic knowledge of networking, firewalls, and antivirus software.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for training and development.
- Access to our 24/7 health, financial, and wellbeing support.
- Brand new Birmingham City Centre office location with free access to gym, shower facilities, and onsite café.
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