Hospital Waste Management Operative

3 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Serco Full time

Position: Waste Porter Operative

Company: Serco

Employment Type: Part Time, .5 hours per week

Contract Duration: 6 Month Fixed Term

Compensation: Competitive salary, pro-rata, plus Serco benefits

Role Overview:

The Waste Porter Operative is responsible for delivering a comprehensive and efficient portering service within the healthcare environment, ensuring that patient care and customer satisfaction are prioritized at all times.

Key Responsibilities:

  • Execute all portering tasks with professionalism, competence, and adherence to safety protocols.
  • Operate tow tractors for the collection and transportation of goods and waste.
  • Facilitate the daily supply of fluids to various wards as required.
  • Manage the collection and transfer of refuse, including clinical and specialized waste.
  • Adhere to company policies and procedures to ensure effective service delivery.
  • Collaborate with the Porter Patient Ambassador to maintain compliance with ISO regulations and quality standards.
  • Carry out additional duties as assigned by the Porter Patient Ambassador and management.
  • Meet performance targets in accordance with established standards.
  • Maintain accurate records related to service delivery.
  • Uphold safe working practices at all times.
  • Communicate any issues regarding portering services to the Porter Team Leader.
  • Ensure all portering equipment is kept clean and hygienic.
  • Report potential health and safety concerns or suggestions for improvement.
  • Notify management of any equipment defects or issues.
  • Perform any other ad hoc duties as requested by the Patient Services Manager.

Qualifications and Skills Required:

  • This role involves physical activity, requiring mobility throughout the working day and manual handling capabilities.
  • NVQ or equivalent qualification is preferred.
  • Proficient in reading, writing, and communicating effectively in English.
  • Basic understanding of health and safety practices.
  • Previous experience in a hospital or service-oriented environment is advantageous.
  • Strong customer service skills with clear verbal communication abilities.
  • Awareness of the significance of patient care, infection control, and safety measures.
  • IT literacy to support operational innovations.

Benefits Offered:

  • Up to 6% contributory pension scheme.
  • Generous annual leave entitlement plus bank holidays.
  • Access to various health and wellbeing benefits, including an Employee Assistance Programme.
  • Discounts on a wide range of services and products, including entertainment and leisure activities.
  • A supportive work culture that values diversity and inclusion.
  • Opportunities for professional and personal development through training and coaching.


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