Night Manager
2 weeks ago
Hotel Operations Manager
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Sea Containers London. As a key member of our Front Office Team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.
Key Responsibilities:
- Guest Experience: Develop and implement strategies to enhance guest satisfaction and loyalty, ensuring that every guest feels valued and cared for.
- Team Management: Lead and motivate a team of Front Office staff, providing guidance and support to ensure that they are equipped to deliver exceptional service.
- Operations: Oversee the day-to-day operations of the Front Office, including managing room assignments, guest requests, and resolving any issues that may arise.
- Performance Monitoring: Analyze and report on key performance indicators, identifying areas for improvement and implementing strategies to drive growth and revenue.
Requirements:
- Experience: A minimum of 2 years' experience in a similar role, preferably in a luxury hotel environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and external partners.
- Knowledge: Strong knowledge of hotel operations, including front office procedures, guest services, and revenue management.
- Education: A degree in Hospitality or a related field, or equivalent experience.
What We Offer:
- Competitive Salary: £36,153 per annum.
- Benefits: A range of benefits, including guest experience, complimentary nights, employee discounts, and more.
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