Swim Centre Operations Manager

2 weeks ago

Castleford, Wakefield, United Kingdom Sporting House Full time
About the Role

We are seeking an experienced General Manager to lead our swim centres, driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Lead the operations, customer journey, team, and business of your swim facility
  • Plan, deliver, and monitor the swim programme
  • Create and lead the industry with high standards of service to consistently deliver premium swimming lessons and support services to every customer
  • Recruit the venues teaching and operating team, identifying and securing local talent
  • Inspire, develop, and lead a team to provide the highest level of service and customer experience, oversee all training and development ensuring they are aligned to swim values
  • Be accountable for the annual income revenue budget and profit & loss accounts
  • Use your initiative to drive revenue streams and secondary spend for swim
  • Manage all health & safety documentation, ensuring day-to-day legal compliance and best practice is always a priority
  • Develop and deliver the facilities maintenance plan to ensure appropriate maintenance is in place to safeguard the venue
  • Abide by a code of conduct and carry out duties in accordance with swim site policies
  • Attend regular meetings with the swim senior management team to provide updates on the swim balance scorecard
  • Support with the future business strategy, maintaining a commercial focus in support of marketing initiatives and plans to open new swim centres
  • Effectively network with key partners, identifying and building successful links in the local community
Person Specification
  • Strong written and oral communication and numeracy skills
  • Knowledge of sports/activity programming and programme management
  • Customer service focused, demonstrates a committed approach to quality of standards
  • Commercially driven with experience of working with Key Performance Indicators, P&L accounts, and balanced scorecards
  • Experience of managing teams and demonstrating strong leadership skills
  • Ability to elicit cooperation from team members, suppliers, and other internal departments
  • Able to define operational key performance indicators and articulate these to others
  • Ability to manage budgets effectively
  • Outstanding interpersonal skills to support effective working relationships at all levels
  • Good decision maker with great organisational and business development skills
  • Good working knowledge of Microsoft Office and CRM systems
  • Passion for sport, physical activity, and health
  • This role has out-of-hours and key holder responsibility
Employee Benefits
  • Performance-related bonus potential
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming lessons for family and friends
  • Employee recognition scheme, rewards, and team events
  • Monthly staff training and collaboration
  • Multiple training and qualification opportunities
  • Employee assistance programme

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