Director of Swim Programs

1 week ago

Castleford, Wakefield, United Kingdom Sporting House Full time

About Sporting House

Sporting House is a leading provider of premium learn to swim experiences in the UK. Our mission is to deliver high-quality swimming lessons and support services to every customer, while creating a world-class environment for learn to swim.

Job Summary

We are seeking an experienced and passionate General Manager to lead the operations, customer journey, team, and business of our swim facility. As a key member of our senior management team, you will be responsible for planning, delivering, and monitoring the swim program, creating and leading high standards of service, and inspiring and developing a team to provide the highest level of service and customer experience.

Key Responsibilities

  • Lead the operations, customer journey, team, and business of the swim facility
  • Plan, deliver, and monitor the swim program
  • Create and lead high standards of service to consistently deliver premium swimming lessons and support services
  • Recruit and develop a team of talented individuals to deliver exceptional customer experiences
  • Manage budgets, revenue streams, and secondary spend to drive business growth
  • Ensure compliance with health and safety regulations and best practices
  • Develop and deliver a facilities maintenance plan to ensure the venue is safe and well-maintained
  • Collaborate with the senior management team to drive business strategy and growth
  • Network with key partners and stakeholders to build successful relationships

Requirements

  • Strong written and oral communication and numeracy skills
  • Knowledge of sports/ activity programming and program management
  • Customer service focused, with a commitment to quality standards
  • Commercially driven, with experience of working with Key Performance Indicators, P&L accounts, and balanced scorecards
  • Experience of managing teams and demonstrating strong leadership skills
  • Ability to elicit cooperation from team members, suppliers, and other internal departments
  • Ability to manage budgets effectively
  • Outstanding interpersonal skills to support effective working relationships at all levels
  • Good decision maker with great organizational and business development skills
  • Good working knowledge of Microsoft Office and CRM systems
  • Passion for sport, physical activity, and health

Employee Benefits

  • Performance-related bonus potential
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming lessons for family and friends
  • Employee recognition scheme, rewards, and team events
  • Monthly staff training and collaboration
  • Multiple training and qualification opportunities
  • Employee assistance program

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