Executive Director of Leisure Operations

6 days ago

Castleford, Wakefield, United Kingdom Sporting House Full time

About Sporting House

Sporting House is a leading provider of premium learn to swim experiences in the UK. Our mission is to deliver high-quality swimming lessons and support services to every customer, while creating a world-class environment for learn to swim.

Job Summary

We are seeking an experienced and passionate General Manager to lead the operations, customer journey, team, and business of our swim facility. As a key member of our senior management team, you will be responsible for planning, delivering, and monitoring the swim program, creating and leading high standards of service, and inspiring and developing a team to provide the highest level of service and customer experience.

Key Responsibilities

  • Lead the operations, customer journey, team, and business of the swim facility
  • Plan, deliver, and monitor the swim program
  • Create and lead high standards of service to consistently deliver premium swimming lessons and support services to every customer
  • Recruit and develop the venues teaching and operating team, identifying and securing local talent
  • Inspire, develop, and lead a team to provide the highest level of service and customer experience, oversee all training and development ensuring they are aligned to Sporting House values
  • Be accountable for the annual income revenue budget and profit & loss accounts
  • Use your initiative to drive revenue streams and secondary spend for Sporting House
  • Manage all health & safety documentation ensuring day-to-day legal compliance and best practice is always a priority
  • Develop and deliver the facilities maintenance plan to ensure appropriate maintenance is in place to safeguard the venue
  • Abide by a code of conduct and carry out duties in accordance with Sporting House site policies
  • Attend regular meetings with the Sporting House senior management team to provide updates on the Sporting House balance scorecard
  • Support with the future business strategy maintaining a commercial focus in support of marketing initiatives and plans to open new Sporting House centres
  • Effectively network with key partners, identifying and building successful links in the local community

Person Specification

  • Strong written and oral communication and numeracy skills
  • Knowledge of sports/activity programming and programme management
  • Customer service focused, demonstrates a committed approach to quality of standards
  • Commercially driven with experience of working with Key Performance Indicators, P&L accounts, and balanced scorecards
  • Experience of managing teams and demonstrating strong leadership skills
  • Ability to elicit cooperation from team members, suppliers, and other internal departments
  • Able to define operational key performance indicators and articulate these to others
  • Ability to manage budgets effectively
  • Outstanding interpersonal skills to support effective working relationships at all levels
  • Good decision maker with great organisational and business development skills
  • Good working knowledge of Microsoft Office and CRM systems
  • Passion for sport, physical activity, and health
  • This role has out-of-hours and key holder responsibility

Employee Benefits

  • Performance-related bonus potential
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming lessons for family and friends
  • Employee recognition scheme, rewards, and team events
  • Monthly staff training and collaboration
  • Multiple training and qualification opportunities
  • Employee assistance programme

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