Executive Director of Swimming Operations
7 days ago
At Sporting House, we are seeking an experienced and passionate General Manager to lead our swim centres and deliver a world-class experience for our customers.
About the RoleThe General Manager will be responsible for leading the operations, customer journey, team, and business of our swim centres. This includes planning, delivering, and monitoring the swim programme, creating and leading high standards of service, recruiting and developing the teaching and operating team, and managing budgets and health and safety documentation.
Key Responsibilities- Lead the operations, customer journey, team, and business of our swim centres
- Plan, deliver, and monitor the swim programme
- Create and lead high standards of service to deliver premium swimming lessons and support services
- Recruit and develop the teaching and operating team
- Manage budgets and health and safety documentation
- Develop and deliver the facilities maintenance plan
- Abide by a code of conduct and carry out duties in accordance with Sporting House policies
- Attend regular meetings with the senior management team to provide updates on the balance scorecard
- Strong written and oral communication and numeracy skills
- Knowledge of sports/ activity programming and programme management
- Customer service focused, demonstrates a committed approach to quality of standards
- Commercially driven with experience of working with Key Performance Indicators, P&L accounts, and balanced scorecards
- Experience of managing teams and demonstrating strong leadership skills
- Ability to elicit cooperation from team members, suppliers, and other internal departments
- Ability to manage budgets effectively
- Outstanding interpersonal skills to support effective working relationships at all levels
- Good decision maker with great organisational and business development skills
- Good working knowledge of Microsoft Office and CRM systems
- Passion for sport, physical activity, and health
- Performance-related bonus potential
- Birthday off
- Bright and colourful work kit
- Discount on swimming lessons for family and friends
- Employee recognition scheme, rewards, and team events
- Monthly staff training and collaboration
- Multiple training and qualification opportunities
- Employee assistance programme
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Castleford, Wakefield, United Kingdom Sporting House Full timeJob Title: General ManagerAt Sporting House, we are seeking an experienced and passionate General Manager to lead our swim centres and deliver a world-class environment for learn to swim. As a key member of our team, you will be responsible for the day-to-day operations of our centres, as well as driving our vision to change the way learn to swim is...
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