Customer Experience Strategist

1 week ago


London, Greater London, United Kingdom Sainsbury's Full time

About the Role

Sainsbury's is seeking a highly skilled Customer Journey Manager to join our team. As a key member of our organization, you will play a pivotal role in shaping the future of customer experiences across our brands and channels.

Key Responsibilities

  • Develop and maintain comprehensive customer journey maps for existing and new customer journeys, identifying pain points and opportunities for improvement.
  • Collaborate with our Insights and data teams to analyze customer feedback and performance metrics, recommending solutions for improvement.
  • Partner with cross-functional teams and senior stakeholders to drive change and prioritize customer initiatives in roadmaps.
  • Develop and implement project plans to track metrics and measure the success of customer journey initiatives.

Requirements

  • Proven experience in customer experience management and journey mapping.
  • Strong analytical mindset and ability to make data-driven decisions.
  • Excellent communication, influencing, and collaboration skills.
  • Ability to build strong relationships at all levels of the organization.

What We Offer

Sainsbury's is committed to delivering exceptional customer experiences. As a Customer Journey Manager, you will have the opportunity to shape the future of customer journeys and contribute to building a customer-centric culture.



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