Customer Experience Strategist
1 week ago
About the Role
Sainsbury's is seeking a highly skilled Customer Journey Manager to join our team. As a key member of our organization, you will play a pivotal role in shaping the future of customer experiences across our brands and channels.
Key Responsibilities
- Develop and maintain comprehensive customer journey maps for existing and new customer journeys, identifying pain points and opportunities for improvement.
- Collaborate with our Insights and data teams to analyze customer feedback and performance metrics, recommending solutions for improvement.
- Partner with cross-functional teams and senior stakeholders to drive change and prioritize customer initiatives in roadmaps.
- Develop and implement project plans to track metrics and measure the success of customer journey initiatives.
Requirements
- Proven experience in customer experience management and journey mapping.
- Strong analytical mindset and ability to make data-driven decisions.
- Excellent communication, influencing, and collaboration skills.
- Ability to build strong relationships at all levels of the organization.
What We Offer
Sainsbury's is committed to delivering exceptional customer experiences. As a Customer Journey Manager, you will have the opportunity to shape the future of customer journeys and contribute to building a customer-centric culture.
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