IT Support Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Latcom Plc Full time

Job Summary

This role will require you to utilize your technical expertise to resolve complex IT issues for users in a timely and efficient manner. You will serve as the escalation point for all incidents, requests, and queries that cannot be resolved by the initial support team.

Key Responsibilities

  • To provide advanced technical support to the Firm's user base by acting as an escalation point between the Service Desk and higher-level teams.
  • Maintain and support the audio-visual equipment in meeting rooms and other collaborative spaces.
  • Build and support IT user assets, including laptops, mobile devices, and desktop computers.
  • Participate in IT projects as needed and contribute to the development of technical solutions.
  • Act as a subject matter expert for common applications and technologies.
  • Participate in major incident response and management, ensuring minimal disruption to business operations.

Required Skills and Experience

  • Proficiency in supporting Windows 10 and Microsoft Office 365.
  • Strong networking experience, including device patching, DNS, DHCP, WAN, and Wi-Fi.
  • Hands-on management of video conferencing systems, including Teams, Zoom, and conference room equipment.
  • Experience with VMware Horizon View or other virtual desktop infrastructure (VDI) technologies.
  • Strong background in building, imaging, and supporting PCs, anti-virus software, and desktop support technologies.

Work Environment

This role is fully office-based and does not offer remote work options.



  • Birmingham, Birmingham, United Kingdom Just IT Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Just IT. As a Technical Assistant, you will play a critical role in providing exceptional support to our internal colleagues and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide a single point of contact for internal...


  • Birmingham, Birmingham, United Kingdom Just IT Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Just IT. As a Technical Assistant, you will play a critical role in providing exceptional support to our internal colleagues and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide a single point of contact for internal...


  • Birmingham, Birmingham, United Kingdom Just IT Full time

    Job Description**Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.**Key...


  • Birmingham, Birmingham, United Kingdom Just IT Full time

    Job Description**Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.**Key...


  • Birmingham, Birmingham, United Kingdom Network IT Full time £25,000 - £27,500

    Position OverviewA Junior Application Support Specialist is currently needed to join a prominent organization within the technology sector.Role ResponsibilitiesAs a valued member of a specialized application support team, the successful candidate will engage in a stimulating and rewarding position that provides a comprehensive introduction to application...


  • Birmingham, Birmingham, United Kingdom Just IT Full time

    **Job Overview**Just IT is seeking a skilled Technical Support Specialist to join our team in the Workplace Service Centre. As a key member of our support team, you will provide first-line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.**Responsibilities**Provide a single point of contact for...


  • Birmingham, Birmingham, United Kingdom Just IT Recruitment Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Just IT Recruitment. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT-related issues are resolved quickly and efficiently.Key Responsibilities:Provide a single...


  • Birmingham, Birmingham, United Kingdom Just IT Recruitment Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Just IT Recruitment. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT-related issues are resolved quickly and efficiently.Key Responsibilities:Provide a single...


  • Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryHays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Administrative Assistant to support our recruitment team in Birmingham. As a key member of our office, you will play a critical role in ensuring the smooth operation of our day-to-day activities.Main ResponsibilitiesProvide administrative support to our...


  • Birmingham, Birmingham, United Kingdom Just IT Recruitment Full time

    Job Summary:Just IT Recruitment is seeking a highly skilled and motivated Technical Support Specialist to join our team as a Desk Side Support Engineer. As a key member of our Workplace Service Centre, you will provide 1st line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.Key...


  • Birmingham, Birmingham, United Kingdom Just IT Recruitment Full time

    Job Summary:Just IT Recruitment is seeking a highly skilled and motivated Technical Support Specialist to join our team as a Desk Side Support Engineer. As a key member of our Workplace Service Centre, you will provide 1st line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.Key...


  • Birmingham, Birmingham, United Kingdom The Learning Support Centre Full time

    About The Learning Support CentreWe are a specialist organisation dedicated to supporting individuals with neurodiversity and disability in education and the workplace. Our team of experts provides flexible support tailored to each individual's needs, empowering them to reach their full potential.Our ValuesWe are committed to creating a supportive and...


  • Birmingham, Birmingham, United Kingdom The Learning Support Centre Full time

    About The Learning Support CentreWe are a specialist organisation dedicated to supporting individuals with neurodiversity and disability in education and the workplace. Our team of experts provides flexible support tailored to each individual's needs, empowering them to reach their full potential.Our ValuesWe are committed to creating a supportive and...


  • Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly skilled ICT Field Services Engineer to join our client's team on a temporary basis. As a key member of the team, you will provide first-class support services to our people, maintaining and improving our infrastructure. You will have a background of working in a busy environment, with experience in troubleshooting complex...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the Role:We are seeking a highly skilled and motivated 1st Line ICT Support Specialist to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone,...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    About the Role:We are seeking a highly skilled and motivated 1st Line ICT Support Specialist to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone,...

  • Project Manager

    1 week ago


    Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    About the RoleWe are seeking a highly skilled Project Manager to join our team at InfraView, a specialist cloud and IT infrastructure technology recruitment company. As a Project Manager, you will play a key role in the management of infrastructure and cloud projects, collaborating with other project managers to deliver cutting-edge technologies to our...

  • Project Manager

    4 days ago


    Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Job OpportunityInfraView, a specialist cloud and IT infrastructure technology recruitment agency, is seeking an experienced Project Manager to join their team. As a Project Manager, you will play a key role in the management of infrastructure and cloud projects, collaborating with other project managers to deliver and/or oversee projects end to end.Key...

  • Project Manager

    4 days ago


    Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Job OpportunityInfraView, a specialist cloud and IT infrastructure technology recruitment agency, is seeking an experienced Project Manager to join their team. As a Project Manager, you will play a key role in the management of infrastructure and cloud projects, collaborating with other project managers to deliver and/or oversee projects end to end.Key...


  • Birmingham, Birmingham, United Kingdom Creative Support Full time

    About the RoleAre you dedicated to making a meaningful impact in the lives of others? This position is essential in providing support to individuals during their most challenging times.Our service focuses on:Listening without judgmentImplementing personalized interventionsThis approach aims to reduce the pressure on emergency departments, creating a more...