Service Operations Manager

7 days ago


Crewe, Cheshire East, United Kingdom The Talent Movement Full time
About the Role

We are seeking a highly skilled Service Operations Manager to join our team at The Talent Movement. As a key member of our leadership team, you will be responsible for managing a team of 8 Engineers, mostly field-based, and driving operational excellence in our service delivery.

Key Responsibilities
  • Develop and implement processes and Continuous Improvement initiatives to optimize service delivery and ensure customer satisfaction.
  • Lead and manage a team of Engineers, providing guidance, support, and development opportunities to ensure they meet customer demands and provide excellent service.
  • Collaborate with the Customer Service Manager and their team to ensure seamless communication and support for our customers.
  • Develop and maintain documentation, method statements, and training pathways to ensure the team has the necessary tools and knowledge to deliver exceptional service.
  • Work closely with the leadership team to drive business growth and improvement, and contribute to the development of our company culture.
What We Offer

We offer a competitive basic salary of circa £50,000 (negotiable on experience), company car, annual company bonus, employee discount, life assurance, and annual leave at 25 days plus your birthday and Bank Holidays.

Requirements
  • A strong background in delivering excellent customer service, preferably through a field-based engineering team.
  • A sound operational background, with experience in problem-solving and process improvement.
  • Strong leadership skills, with experience in managing remote teams and driving business growth.
  • Practical mindset and ability to understand technical information (electro/mechanical).
How to Apply

If you are a motivated and experienced Service Operations Manager looking for a new challenge, please apply with your CV or contact Kate Hill at The Talent Movement to discuss confidentially.



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