Service Operations Manager

5 days ago


Crewe, Cheshire East, United Kingdom The Talent Movement Full time
About the Role

We are seeking a highly skilled Service Operations Manager to join our team at The Talent Movement. As a key member of our leadership team, you will be responsible for managing a team of 8 Engineers, mostly field-based, and driving service excellence across the UK.

Key Responsibilities
  • Develop and implement processes to deliver exceptional customer service and optimize service delivery
  • Lead a team of Engineers to ensure they have the necessary tools, materials, and documentation to perform their duties safely and effectively
  • Collaborate with the Customer Service Manager and their team to ensure seamless support and scheduling
  • Develop training pathways to enhance the skills and knowledge of the team
  • Drive Continuous Improvement initiatives to enhance service delivery and operational efficiency
What We Offer

As a Service Operations Manager at The Talent Movement, you will have the opportunity to make a significant impact on our service delivery and operations. You will be part of a leadership team committed to striving for better and will be given autonomy to make change and drive improvements.

We offer a competitive basic salary of circa £50,000 (negotiable on experience), company car, annual company bonus, employee discount, life assurance, and annual leave at 25 days plus your birthday and Bank Holidays.

Requirements
  • Strong background in delivering excellent customer service through a field-based engineering team
  • Sound operational background with experience in problem-solving and process improvement
  • Strong leadership skills with experience in managing remote teams
  • Practical mindset with ability to understand technical information


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