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Service Operations Manager
2 months ago
About the Role
The Talent Movement is seeking an experienced Service Operations Manager to join our team. As a Service Operations Manager, you will be responsible for managing a team of 8 Engineers, mostly field-based, and developing processes and Continuous Improvement initiatives that best utilise and protect/enhance the role of your service engineers.
Key Responsibilities
- Manage a team of 8 Engineers, mostly field-based, and develop processes and Continuous Improvement initiatives that best utilise and protect/enhance the role of your service engineers.
- Develop training pathways for your team to ensure they meet customer demands but also provide support, mentorship, and opportunity for the team.
- Ensure your team is working safely, have the tools and materials to do their best job, and have the necessary documentation in place, method statements, etc.
- Work closely with the Customer Service Manager and their team on the helpdesk to field enquires and schedule work.
What We Offer
- A basic salary of circa £50,000 (negotiable on experience), company car, plus an annual company bonus, employee discount, life assurance, and annual leave at 25 days plus your birthday and Bank Holidays.
- Opportunities for home-working on occasion.
- Development opportunities as the role grows and the business is happy to invest in further training both internal and external.
Requirements
- A strong background in delivering excellent customer service, through a field-based engineering team.
- A sound operational background - you'll enjoy problem-solving and making things better and more efficient for everyone.
- A strong leader. You'll need to be supportive, know when your team needs help, and how best to deliver that support.
