Industrial Services Operations Manager

5 days ago


Crewe, Cheshire East, United Kingdom The Talent Movement Full time £50,000
About the Role

We are seeking an experienced Operations Manager to lead our Industrial Services team. As a key member of our organization, you will be responsible for delivering exceptional customer service and driving business growth through process improvements and team development.

Key Responsibilities
  • Develop and implement processes to optimize service delivery and measure its effectiveness
  • Lead a team of 8 Engineers, providing guidance, support, and opportunities for growth and development
  • Collaborate with the Customer Service Manager and their team to ensure seamless service delivery
  • Identify areas for improvement and implement changes to enhance service delivery and team performance
  • Develop and maintain relationships with customers to understand their needs and preferences
Requirements
  • Strong background in delivering excellent customer service through a field-based engineering team
  • Practical experience in a technical environment, with the ability to understand technical information (electro/mechanical)
  • Excellent leadership and communication skills, with the ability to motivate and support a team
  • Autonomy to make decisions and drive change, with a focus on delivering exceptional customer service
What We Offer
  • A basic salary of circa £50,000 (negotiable on experience)
  • Company car and annual company bonus
  • Employee discount and life assurance
  • Annual leave at 25 days plus birthday and Bank Holidays


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