Complaints Resolution Specialist
7 hours ago
We are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective remedies.
Key Responsibilities- Investigate and respond to corporate enquiries and complaints, providing detailed and comprehensive responses within council timescales.
- Coordinate Chief Executive, Local Government & Social Care Ombudsman and Housing Ombudsman enquires and investigations, liaising with councillors and officers to ensure professional standards and timescales are met.
- Assess all types and stages of complaints, maintaining accurate records on the council's Customer Relationship System/Complaints Module.
- Provide training and guidance to complaint leads and officers on the use of the Customer Relationship Management System/Complaints Module.
- Experience in a similar role in the public, non-statutory or private sector.
- Experience of dealing with customer complaints, including verbal and written responses.
- Experience in effectively monitoring and responding to Stage 1, Chief Exec, Members and Local Government & Social Care Ombudsman and Housing Ombudsman complaints.
- Experience of working within the Local Government & Social Care Ombudsman framework and relevant legislation.
This is a 37-hour per week role, requiring an Enhanced satisfactory clearance from the DBS. If you are a motivated and experienced professional looking to make a difference in customer service, please apply for this exciting opportunity.
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Complaints Resolution Specialist
6 hours ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...
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Complaints Resolution Specialist
9 hours ago
Islington, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...
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Project Liaison Officer
2 weeks ago
Islington, Greater London, United Kingdom Coyles Full timeJob SummaryWe are seeking a highly skilled Project Liaison Officer to join our team at Coyle Personnel Ltd. As a key member of our project team, you will be responsible for providing exceptional communication services to residents and stakeholders during the life of cyclical and major works projects.Key ResponsibilitiesCommunication Strategy Development:...
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Enterprise Voice Solutions Specialist
7 days ago
Islington, Greater London, United Kingdom TEKsystems Full timeJob Title: Enterprise Voice Solutions SpecialistJob Summary:We are seeking an experienced Enterprise Voice Solutions Specialist to join our team at TEKsystems. As a key member of our infrastructure team, you will be responsible for designing and delivering enterprise-grade voice solutions to improve business efficiency and profitability.Key...
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Enterprise Voice Solutions Specialist
7 days ago
Islington, Greater London, United Kingdom TEKsystems Full timeJob Title: Enterprise Voice Solutions SpecialistJob Summary:We are seeking an experienced Enterprise Voice Solutions Specialist to join our team at TEKsystems. As a key member of our infrastructure team, you will be responsible for designing and delivering enterprise-grade voice solutions to improve business efficiency and profitability.Key...
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Senior Legal Advisor
1 week ago
Islington, Greater London, United Kingdom Bolt Burdon Full timeAbout the Role:Bolt Burdon is seeking a highly skilled and experienced Tribunal and County Court Specialist to join our team. As a key member of our property law department, you will be responsible for attending tribunal and the County Court on all issues related to claims made under the 1993 Act.Key Responsibilities:Attend tribunal and the County Court on...
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Senior Legal Advisor
1 week ago
Islington, Greater London, United Kingdom Bolt Burdon Full timeAbout the Role:Bolt Burdon is seeking a highly skilled and experienced Tribunal and County Court Specialist to join our team. As a key member of our property law department, you will be responsible for attending tribunal and the County Court on all issues related to claims made under the 1993 Act.Key Responsibilities:Attend tribunal and the County Court on...
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Housing Operations Coordinator
4 weeks ago
Islington, Greater London, United Kingdom Prentis Solutions Limited Full time £32 - £35Position Overview:The Housing Operations Coordinator plays a pivotal role in managing the housing services provided to members, ensuring a seamless and high-quality experience.Compensation:Competitive hourly rate (via umbrella company)Key Responsibilities:Operational Oversight: The Coordinator is responsible for the effective management of housing...
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Lead Database Solutions Specialist
2 weeks ago
Islington, Greater London, United Kingdom Aker Systems Limited Full timeAbout Aker Systems LimitedAker Systems Limited is a leading provider of highly secure enterprise data platforms, and we're seeking an experienced Senior Database Administrator to join our team.We're a collaborative and autonomous environment where you'll have the opportunity to work with a growing and experienced team of DBAs, DevOps engineers, software...
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CCTV Officer
2 weeks ago
Islington, Greater London, United Kingdom Hestia Housing Support Full timeAbout the RoleWe are seeking a highly motivated and experienced CCTV Officer to join our team at Hestia Housing Support. As a CCTV Officer, you will play a vital role in ensuring the safety and security of our residents and staff.Key ResponsibilitiesMonitor CCTV systems to detect and prevent potential security threatsProvide support and guidance to...
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CCTV Officer
2 weeks ago
Islington, Greater London, United Kingdom Hestia Housing Support Full timeAbout the RoleWe are seeking a highly motivated and experienced CCTV Officer to join our team at Hestia Housing Support. As a CCTV Officer, you will play a vital role in ensuring the safety and security of our residents and staff.Key ResponsibilitiesMonitor CCTV systems to detect and prevent potential security threatsProvide support and guidance to...
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Islington, Greater London, United Kingdom TEKsystems Full timeAbout the RoleWe are seeking a highly skilled Digital Advertising Product Support Analyst to join our team at TEKsystems. As a Digital Advertising Product Support Analyst, you will play a critical role in helping businesses succeed through scaled service delivery and operations.Key ResponsibilitiesWork within the Product & Service Operations (PSO)...
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Islington, Greater London, United Kingdom TEKsystems Full timeAbout the RoleWe are seeking a highly skilled Digital Advertising Product Support Analyst to join our team at TEKsystems. As a Digital Advertising Product Support Analyst, you will play a critical role in helping businesses succeed through scaled service delivery and operations.Key ResponsibilitiesWork within the Product & Service Operations (PSO)...
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Electrical Testing Specialist
5 days ago
Islington, Greater London, United Kingdom RGE Services Ltd Full timeElectrical Testing Engineer RoleWe are seeking a skilled Electrical Testing Engineer to join our team at RGE Services Ltd. As an Electrical Testing Engineer, you will play a crucial role in ensuring the safety and efficiency of our electrical systems.Main Responsibilities:Carry out electrical maintenance, repairs, servicing, inspecting, and testing to ensure...
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Electrical Maintenance Specialist
5 days ago
Islington, Greater London, United Kingdom RGE Services Ltd Full timeJob Title: ElectricianWe are seeking a skilled Electrician to join our team at RGE Services Ltd. As an Electrician, you will be responsible for carrying out electrical maintenance, repairs, and servicing, as well as inspecting and testing electrical systems.Main Duties and Responsibilities:Carry out electrical maintenance, repairs, and servicing to ensure...
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Electrical Testing Specialist
5 days ago
Islington, Greater London, United Kingdom RGE Services Ltd Full timeElectrical Testing Engineer RoleWe are seeking a skilled Electrical Testing Engineer to join our team at RGE Services Ltd. As an Electrical Testing Engineer, you will play a crucial role in ensuring the safety and efficiency of our electrical systems.Main Responsibilities:Carry out electrical maintenance, repairs, servicing, inspecting, and testing to ensure...
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Electrical Maintenance Specialist
5 days ago
Islington, Greater London, United Kingdom RGE Services Ltd Full timeJob Title: ElectricianWe are seeking a skilled Electrician to join our team at RGE Services Ltd. As an Electrician, you will be responsible for carrying out electrical maintenance, repairs, and servicing, as well as inspecting and testing electrical systems.Main Duties and Responsibilities:Carry out electrical maintenance, repairs, and servicing to ensure...
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Electrical Engineer
6 days ago
Islington, Greater London, United Kingdom RGE Services Ltd Full timeAbout the RoleWe are seeking an experienced Electrical Engineer to join our team at RGE Services Ltd. As an Electrical Engineer, you will play a critical role in ensuring the smooth operation of our electrical systems and providing exceptional customer service.Key ResponsibilitiesCarry out electrical maintenance, repairs, servicing, inspecting, and testing...
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Electrical Engineer
6 days ago
Islington, Greater London, United Kingdom RGE Services Ltd Full timeAbout the RoleWe are seeking an experienced Electrical Engineer to join our team at RGE Services Ltd. As an Electrical Engineer, you will play a critical role in ensuring the smooth operation of our electrical systems and providing exceptional customer service.Key ResponsibilitiesCarry out electrical maintenance, repairs, servicing, inspecting, and testing...
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Principal Complaints Officer
14 hours ago
London Borough of Islington, United Kingdom CRA GROUP LIMITED Full timeJob Description2-3 months contract with a Local AuthorityJob Summary:· To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.· To provide one stop...
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Principal Complaints Officer
15 hours ago
London Borough of Islington, United Kingdom CRA GROUP LIMITED Full time2-3 months contract with a Local AuthorityJob Summary:· To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.· To provide one stop resolution to...
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Customer Services Advisor
4 months ago
Islington, United Kingdom Cleantech People Full time**What's involved with this role**: **Job Ref: Islington RQ1199998** **_A standard DBS disclosure is listed as a requirement for this role_** The team requires a Customer Services Advisor to be responsible for a caseload of complaints and member’s enquiries relating to Housing Needs and Strategy, Homes and Communities and New Build directorates, under...
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Environmental Health Specialist
3 days ago
Islington, United Kingdom CPR Full timeWe are seeking a skilled Environmental Health Specialist to join our team at Critical Project Resourcing. As a Public Protection Professional, you will work with a Local Authority in London, enjoying a hybrid work arrangement. Your responsibilities will span multiple areas, including noise and acoustics, statutory nuisance, and air quality. Key tasks will...
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Environmental Health Specialist
3 days ago
Islington, United Kingdom CPR Full timeWe are seeking a skilled Environmental Health Specialist to join our team at Critical Project Resourcing. As a Public Protection Professional, you will work with a Local Authority in London, enjoying a hybrid work arrangement. Your responsibilities will span multiple areas, including noise and acoustics, statutory nuisance, and air quality. Key tasks will...
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Environmental Health Specialist
9 hours ago
Islington, United Kingdom CPR Full timeWe are seeking a skilled Environmental Health Specialist to join our team at Critical Project Resourcing. As a Public Protection Professional, you will work with a Local Authority in London, enjoying a hybrid work arrangement. Your responsibilities will encompass multiple areas, including noise and acoustics, statutory nuisance, and air quality. Key tasks...
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Environmental Health Specialist
12 hours ago
Islington, United Kingdom CPR Full timeWe are seeking a skilled Environmental Health Specialist to join our team at Critical Project Resourcing. As a Public Protection Professional, you will work with a Local Authority in London, enjoying a hybrid work arrangement. Your responsibilities will encompass multiple areas, including noise and acoustics, statutory nuisance, and air quality. Key tasks...
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Service Advisor
3 months ago
Islington, United Kingdom Autotech Recruit Full time**JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Islington COUNTY // Greater London JOB REF // ATR_21487 rate // £24,000 - £26,000 per annum TYPE // Permanent We have an exciting new opportunity for a **Service Advisor **to join our client's team. The role: Customer engagement of all types will be your passion as you will manage the...
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Housing Concierge Assistant
3 months ago
Islington, United Kingdom 4Social Work and Public Sector Staffing Full time4Recruitment Services are seeking a **Housing Concierge Assistant** for our clientbased in Islington. Our client provides homes for people over the age of 55. You will be required to: - Oversee 34 flats, and ensure the clients building provides a safe and secure environment for its residents. - Be the first point of contact for residents and work with...
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Customer Service Advisor
3 months ago
Islington, United Kingdom Scrivens Opticians & Hearing Care Full timeDo you love helping people and want a career that grows with you? We are looking for people with great customer service skills to join the heart of our business, in our busy Customer Service team as a CSA at our Head Office in Birmingham. **The Role** We are looking for motivated, passionate and fun(!) people to join our Customer Service team to be a...
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Back Office Application Support Specialist
2 weeks ago
Islington, United Kingdom Teksystems Full timeJob DescriptionJob Title: Back Office Application Support AnalystLocation: London, UKJob Type: ContractRate/Salary: GBP DailyKey Responsibilities:Provide technical support for middle and back-office production applications, ensuring timely resolution of incidents and service requests.Run problem management processes, identifying underlying issues and...
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BIM Specialist
1 week ago
Islington, United Kingdom People Tech Full timeBIM Technician Job DescriptionJob Summary:We are seeking a highly skilled BIM Technician to join our team at People Tech. The successful candidate will have prior experience working contractor side, ideally on mid to high-end residential projects and hospitality. The role involves working with existing federated models, coordinating information with...
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BIM Specialist
1 week ago
Islington, United Kingdom People Tech Full timeBIM Technician Job DescriptionJob Summary:We are seeking a highly skilled BIM Technician to join our team at People Tech. The successful candidate will have prior experience working contractor side, ideally on mid to high-end residential projects and hospitality. The role involves working with existing federated models, coordinating information with...
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Customer Service Support Specialist
4 months ago
Islington, United Kingdom Borough Kitchen Full time**Working hours**: Full-time office based role (no hybrid or home working available) Five days a week 9am to 6pm Tuesday to Saturday **Salary**: £13.15 per hour Borough Kitchen is seeking an Online Customer Service Advisor to join our team. Borough Kitchen is a renowned Cook Shop that caters to the home chef to provide everything needed for at-home...
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Repairs Admin
3 months ago
Islington, United Kingdom Daniel Owen- UK Full timeContract Type: - Temporary- Location: - Islington- Industry: - Property Services- Salary: - Up to £16 per hour- Start Date: - ASAP- REF: - Repairs Admin North_1691655667- Contact Name: - Stacey Duclaux- Job Published: - about 2 hours ago**Repairs Admin** **North London** **£16ph** **Repairs and Maintenance** *** **Repairs Admin - must have prior...
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Atelier and Client Relations Specialist
4 weeks ago
Islington, Norfolk, United Kingdom Hermione de Paula Full timeATELIER AND CLIENT RELATIONS SPECIALIST Hermione de Paula is seeking a dedicated full-time Atelier and Client Relations Specialist to become an integral part of our London team. This position will be based in our central Atelier and private showroom, collaborating closely with the Sales, Production, and Studio teams to enhance client communication and...
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BIM Specialist
3 weeks ago
Islington, United Kingdom People Tech Full timePosition: BIM TechnicianLocation: London (N1)Compensation: (Apply online only)pa (Corporate benefits after probation)Working hours: 37.5 hoursEmployment Type: PermanentAre you considering a career advancement in the BIM sector?We invite you to explore a BIM Technician position with a reputable organization located in London. The ideal BIM Technician will...
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BIM Specialist
3 weeks ago
Islington, United Kingdom People Tech Full timePosition: BIM TechnicianLocation: London (N1)Compensation: (Apply online only)pa (Corporate benefits post-probation)Working hours: 37.5 hoursEmployment Type: PermanentAre you considering a career advancement in the field of BIM? We are seeking a skilled BIM Technician to join a reputable organization in London. The ideal candidate will possess experience on...
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BIM Specialist
2 weeks ago
Islington, United Kingdom People Tech Full timePosition: BIM TechnicianLocation: London (N1)Compensation: (Apply online only)pa (Corporate benefits post-probation)Working hours: 37.5 hoursEmployment Type: PermanentAre you considering a career advancement in the field of BIM? We are seeking a skilled BIM Technician to join a reputable organization in London. The ideal candidate will possess experience on...
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BIM Specialist
2 weeks ago
Islington, United Kingdom People Tech Full timePosition: BIM TechnicianLocation: London (N1)Compensation: (Apply online only)pa (Corporate benefits after probation)Working hours: 37.5 hoursEmployment Type: PermanentAre you considering a career advancement in the BIM sector?We invite you to explore a BIM Technician position with a reputable organization located in London. The ideal BIM Technician will...