Customer Service Support Specialist

6 months ago


Islington, United Kingdom Borough Kitchen Full time

**Working hours**:
Full-time office based role (no hybrid or home working available)

Five days a week

9am to 6pm

Tuesday to Saturday

**Salary**: £13.15 per hour

Borough Kitchen is seeking an Online Customer Service Advisor to join our team.

Borough Kitchen is a renowned Cook Shop that caters to the home chef to provide everything needed for at-home entertaining, from the kitchen to the table. We are known for our rigorously testing and selecting of the best products in each category, with a focus on quality, functionality, and durability.

We assist our customers seven days a week. Therefore, our Customer Service Advisors are required to work weekends and bank holidays. Please note that November/December is the busiest period of the year.

**Responsibilities**:

- Provide extensive product information, recommendations, and industry leading advice to customers
- Process orders, returns, and exchanges
- Resolve customer complaints and issues in a timely and satisfactory manner
- Ensure customer satisfaction by providing friendly and efficient service
- Maintain accurate customer records and order information
- Work with other teams, such as the warehouse and logistics, to ensure smooth order fulfilment
- Collaborate internally to provide customer feedback on products and online experience
- Maintain and develop strong relationships with suppliers and external service providers
- Stay informed about product updates and promotions
- Assist with other administrative tasks as required

**Requirements**:

- Ability to clearly and effectively communicate with customers
- Self-reliance and Problem Solving
- Experience using a customer service ticketing system, such as Gorgias or Zendesk
- Experience using Shopify and NetSuite is advantageous.
- Experience in a retail eCommerce customer service environment
- Excellent written and verbal communication skills
- Exceptional computer skills (GSuite, MS Word)
- A genuine passion for cooking and entertaining

**Benefits**
- Annual pay review
- Industry-leading discount programme on products for our employees
- Complimentary Cook School classes
- Access to our employee assistance programme which includes free counselling sessions, free financial and legal advice, discounts and cashback offers for over 1200+ brands, and many other offerings around health and wellbeing



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