Enterprise Voice Solutions Specialist
1 day ago
Job Summary:
We are seeking an experienced Enterprise Voice Solutions Specialist to join our team at TEKsystems. As a key member of our infrastructure team, you will be responsible for designing and delivering enterprise-grade voice solutions to improve business efficiency and profitability.
Key Responsibilities:
- Design and develop enterprise-grade voice solutions to meet business requirements
- Develop and automate communication services to enhance productivity
- Provide support for Front Office communication systems, including IP phones, dealer boards, recorded mobile, and voice recording
- Act as the primary contact for all communications-related compliance work, ensuring regulated user communications are correctly captured, archived, and sent to the compliance monitoring platform
- Ensure start-of-day voice checks are completed or automated to verify the functionality of all communication systems
- Support the lifecycle of operating systems, including the continuous review and delivery of vendor security patches and bug fixes
- Perform system patching and identify areas for process improvement and automation
- Identify and remediate obsolescence within your domain
- Address common issues at the source
- Regularly upgrade and maintain selected services used across the business
- Work collaboratively within the team, sharing responsibility for tasks related to both BAU (Business As Usual) and project work
- Design and document solutions, delegating maintenance and support responsibilities to other technology teams
- Balance BAU and project work, ideally aiming for a 40%/60% split
- Uphold the firm's code of conduct and corporate principles
- Provide support and assistance to other technology support teams, including BAU support and the handover of new technologies
- Conduct knowledge-sharing workshops to ensure skill distribution within the team, minimising business risk due to staff availability
Requirements:
- Enterprise-grade voice solution design
- Communication service development and automation
- Front Office communication system support
- Compliance work related to communications
- Start-of-day voice check procedures
- Operating system lifecycle support
- System patching and process improvement
- Obsolescence identification and remediation
- Common issue resolution
- Service upgrade and maintenance
- Team collaboration
- Solution design and documentation
- BAU and project work management
- Adherence to code of conduct and corporate principles
- Technology support team collaboration
- Knowledge-sharing and skill distribution
Personal Attributes:
- Team player
- Detail-oriented
- Strong communicator
- Proactive problem-solver
- Reliable
- Adaptable
Working Environment:
We offer a collaborative team environment focused on both BAU and project work, with opportunities for skill development and process improvement.
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