Enterprise Voice Solutions Specialist

1 day ago


Islington, Greater London, United Kingdom TEKsystems Full time
Job Title: Enterprise Voice Solutions Specialist

Job Summary:

We are seeking an experienced Enterprise Voice Solutions Specialist to join our team at TEKsystems. As a key member of our infrastructure team, you will be responsible for designing and delivering enterprise-grade voice solutions to improve business efficiency and profitability.

Key Responsibilities:

  • Design and develop enterprise-grade voice solutions to meet business requirements
  • Develop and automate communication services to enhance productivity
  • Provide support for Front Office communication systems, including IP phones, dealer boards, recorded mobile, and voice recording
  • Act as the primary contact for all communications-related compliance work, ensuring regulated user communications are correctly captured, archived, and sent to the compliance monitoring platform
  • Ensure start-of-day voice checks are completed or automated to verify the functionality of all communication systems
  • Support the lifecycle of operating systems, including the continuous review and delivery of vendor security patches and bug fixes
  • Perform system patching and identify areas for process improvement and automation
  • Identify and remediate obsolescence within your domain
  • Address common issues at the source
  • Regularly upgrade and maintain selected services used across the business
  • Work collaboratively within the team, sharing responsibility for tasks related to both BAU (Business As Usual) and project work
  • Design and document solutions, delegating maintenance and support responsibilities to other technology teams
  • Balance BAU and project work, ideally aiming for a 40%/60% split
  • Uphold the firm's code of conduct and corporate principles
  • Provide support and assistance to other technology support teams, including BAU support and the handover of new technologies
  • Conduct knowledge-sharing workshops to ensure skill distribution within the team, minimising business risk due to staff availability

Requirements:

  • Enterprise-grade voice solution design
  • Communication service development and automation
  • Front Office communication system support
  • Compliance work related to communications
  • Start-of-day voice check procedures
  • Operating system lifecycle support
  • System patching and process improvement
  • Obsolescence identification and remediation
  • Common issue resolution
  • Service upgrade and maintenance
  • Team collaboration
  • Solution design and documentation
  • BAU and project work management
  • Adherence to code of conduct and corporate principles
  • Technology support team collaboration
  • Knowledge-sharing and skill distribution

Personal Attributes:

  • Team player
  • Detail-oriented
  • Strong communicator
  • Proactive problem-solver
  • Reliable
  • Adaptable

Working Environment:

We offer a collaborative team environment focused on both BAU and project work, with opportunities for skill development and process improvement.



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