Atelier and Client Relations Specialist

3 weeks ago

Islington Norfolk, United Kingdom Hermione de Paula Full time

ATELIER AND CLIENT RELATIONS SPECIALIST

Hermione de Paula is seeking a dedicated full-time Atelier and Client Relations Specialist to become an integral part of our London team. This position will be based in our central Atelier and private showroom, collaborating closely with the Sales, Production, and Studio teams to enhance client communication and manage various showroom administrative tasks.

Client Management Responsibilities

  • Supervise and enhance the customer journey for HDP clients
  • Serve as the primary liaison for all clients, ensuring exceptional service through various communication channels
  • Welcome clients to the studio and provide refreshments
  • Manage incoming calls and oversee the reception area
  • Initiate client communication via email to schedule appointments with stylists
  • Maintain an accurate and up-to-date client database
  • Collaborate with atelier teams to address customer inquiries and order-related issues
  • Take responsibility for resolving customer queries or complaints with a solution-oriented approach
  • Independently manage and maintain CRM systems, ensuring accessibility of information for the team
  • Assist with client appointments at the private studio and support the team during various client events and activities
  • Reach out to brides for testimonials and professional photography, storing them in the company database
  • Generate client invoices for orders and verify payment processing
  • Ensure timely collection and payment processes are followed

General Office Management and Administration

  • Oversee scheduling systems for client appointments
  • Manage the shipping of client orders promptly
  • Organize the Atelier, including opening and closing the studio and private showroom
  • Coordinate shipping and returns for press send-outs
  • Manage all travel arrangements for the team and oversee the travel budget
  • Schedule external team members, suppliers, and freelancers as needed
  • Perform basic bookkeeping tasks for the atelier
  • Act as the point of contact for all studio employees and freelancers
  • Control inventory of atelier samples and office supplies
  • Arrange courier services and manage office supplies orders and expenditures
  • Provide PA support to Hermione de Paula, Creative Director and Founder
  • Carry out general PA duties and ad hoc requests as required by the atelier

Candidate Requirements:

  • Proficient in IT and skilled in Microsoft Office applications
  • Excellent written and verbal communication abilities
  • Fluent in English; additional languages are a plus
  • Highly organized with exceptional time management skills and the ability to multitask
  • Capable of working independently and collaboratively within a small team
  • Empathetic and helpful approach in client interactions
  • Interest in contributing to a small studio environment
  • Previous experience in sales or customer service is advantageous

  • Employee Relations Specialist

    4 weeks ago

    Islington, United Kingdom Trigon Recruitment Ltd Full time

    Job Title: Employee Relations Specialist (HR) Salary – Up to £41,500 DOE Location: London – West / North / Central (Hybrid) Purpose The Client's programme, a government-funded initiative, provides early-intervention work and health support to overcome health-related barriers to employment. The programme works with participants who are currently...

  • Employee Relations Specialist

    3 days ago

    Islington, Greater London, United Kingdom Retail Jobs UK Limited Full time

    Job Summary:We are seeking an experienced Employee Relations Specialist to join our team at Retail Jobs UK Limited. As an ER Advisor, you will play a crucial role in promoting positive working relationships across the brand and stores, resolving conflicts, and ensuring compliance with employment laws and regulations.Key Responsibilities:Provide sound and...

  • Employee Relations Specialist

    4 days ago

    Islington, Greater London, United Kingdom Retail Jobs UK Limited Full time

    Job Summary:We are seeking an experienced Employee Relations Specialist to join our team at Retail Jobs UK Limited. As an ER Advisor, you will play a crucial role in promoting positive working relationships across the brand and stores, resolving conflicts, and ensuring compliance with employment laws and regulations.Key Responsibilities:Provide sound and...

  • Employee Relations Specialist

    2 days ago

    Islington, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Summary:Hatched Recruitment Group is seeking a skilled Employee Relations Adviser to join our team. As an Employee Relations Adviser, you will provide high-quality HR advice, guidance, and support to our clients.Key Responsibilities:Provide expert HR advice and guidance to senior managers on complex staffing issues, including individual and group staff...

  • Employee Relations Specialist

    2 days ago

    Islington, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Summary:Hatched Recruitment Group is seeking a skilled Employee Relations Adviser to join our team. As an Employee Relations Adviser, you will provide high-quality HR advice, guidance, and support to our clients.Key Responsibilities:Provide expert HR advice and guidance to senior managers on complex staffing issues, including individual and group staff...

  • Employee Relations Specialist

    4 days ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled Employee Relations Adviser to join our team at CRA GROUP LIMITED. The successful candidate will provide high-quality HR advice and guidance to our schools and stakeholders, supporting the delivery of positive outcomes.Key ResponsibilitiesProvide expert HR advice and guidance on complex staffing issues, including...

  • Employee Relations Specialist

    3 days ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled Employee Relations Adviser to join our team at CRA GROUP LIMITED. The successful candidate will provide high-quality HR advice and guidance to our schools and stakeholders, supporting the delivery of positive outcomes.Key ResponsibilitiesProvide expert HR advice and guidance on complex staffing issues, including...

  • Private Client Solicitor

    3 weeks ago

    Islington, Norfolk, United Kingdom Ortus Group Full time

    Ortus Group are working with a highly-regarded city law firm with a strong private client practice, who are looking to attract an ambitious Private Client Solicitor (ideally 3-5 years PQE) to join their team. You should have experience of dealing with a full range of matters relating to Wills, Trusts and Estate planning. You will be working closely with a...

  • Private Client Solicitor

    1 week ago

    Islington, Norfolk, United Kingdom Ortus Group Full time

    Ortus Group are working with a highly-regarded city law firm with a strong private client practice, who are looking to attract an ambitious Private Client Solicitor (ideally 3-5 years PQE) to join their team. You should have experience of dealing with a full range of matters relating to Wills, Trusts and Estate planning. You will be working closely with a...

  • Energy Projects Specialist

    4 days ago

    Islington, Norfolk, United Kingdom Eden Brown Full time

    About the Role:This is a fantastic opportunity to work with a forward-thinking organization within their Energy Services Team. They embrace innovation and allow new technologies to be implemented and integrated into their corporate and customer realms, making this an exciting interface of energy-saving technology.The Energy Projects Specialist post supports...

  • Energy Projects Specialist

    3 days ago

    Islington, Norfolk, United Kingdom Eden Brown Full time

    About the Role:This is a fantastic opportunity to work with a forward-thinking organization within their Energy Services Team. They embrace innovation and allow new technologies to be implemented and integrated into their corporate and customer realms, making this an exciting interface of energy-saving technology.The Energy Projects Specialist post supports...

  • Estimator

    1 month ago

    Norfolk, United Kingdom Client Full time

    Estimator £32,000-£42,000 + Industry Training + Overtime + Market Leading Employer+ Excellent Company Benefits (Commutable from: Norwich, Wymondham, Attleborough, Thetford, Dereham) Are you an Estimator looking to join a market leader, within a niche industry who will provide full specialist training as you work on a range of high value projects? On...

  • Quantitative Analyst

    3 days ago

    Islington, United Kingdom Client Server Full time

    About the RoleWe are seeking a highly skilled Quantitative Analyst to join our team at Client Server. As a Quantitative Analyst, you will play a key role in analyzing weather data to identify risk and develop statistical models to forecast demand and supply of energy for European markets.Key ResponsibilitiesAnalyze large datasets to identify trends and...

  • Quantitative Analyst

    3 days ago

    Islington, United Kingdom Client Server Full time

    About the RoleWe are seeking a highly skilled Quantitative Analyst to join our team at Client Server. As a Quantitative Analyst, you will play a key role in analyzing weather data to identify risk and develop statistical models to forecast demand and supply of energy for European markets.Key ResponsibilitiesAnalyze large datasets to identify trends and...

  • Quantitative Analyst

    1 day ago

    Islington, Greater London, United Kingdom Client Server Full time

    About the RoleWe are seeking a highly skilled Quantitative Analyst to join our team at Client Server. As a Quantitative Analyst, you will play a key role in analyzing weather data to identify risk and develop statistical models to forecast demand and supply of energy for European markets.Key ResponsibilitiesAnalyze large datasets to identify trends and...

  • Quantitative Analyst

    22 hours ago

    Islington, Greater London, United Kingdom Client Server Full time

    About the RoleWe are seeking a highly skilled Quantitative Analyst to join our team at Client Server. As a Quantitative Analyst, you will play a key role in analyzing weather data to identify risk and develop statistical models to forecast demand and supply of energy for European markets.Key ResponsibilitiesAnalyze large datasets to identify trends and...

  • Quantitative Analyst

    3 days ago

    Islington, Greater London, United Kingdom Client Server Full time

    About the RoleWe are seeking a highly skilled Quantitative Analyst to join our team at Client Server. As a Quantitative Analyst, you will play a key role in analyzing weather data to identify risk and developing bespoke statistical models and methods.Key ResponsibilitiesAnalyze large datasets to identify trends and patternsDevelop and implement highly...

  • Quantitative Analyst

    3 days ago

    Islington, Greater London, United Kingdom Client Server Full time

    About the RoleWe are seeking a highly skilled Quantitative Analyst to join our team at Client Server. As a Quantitative Analyst, you will play a key role in analyzing weather data to identify risk and developing bespoke statistical models and methods.Key ResponsibilitiesAnalyze large datasets to identify trends and patternsDevelop and implement highly...

  • Employee Relations Advisor

    2 weeks ago

    Islington, United Kingdom Novax Recruitment Ltd Full time

    Employee Relations Advisor Islington £30 per hour Full Time Contract Novax Recruitment is actively seeking an Employee Relations Advisor based in Islington. This project is likely to last between 4-7 months. The job: Provide high quality professional HR advice and guidance to senior managers on complex staffing issues relating to both individuals and...

  • Employee Relations Advisor

    1 week ago

    Islington, United Kingdom Novax Recruitment Ltd Full time

    Employee Relations AdvisorIslington£30 per hourFull Time ContractNovax Recruitment is actively seeking an Employee Relations Advisor based in Islington. This project is likely to last between 4-7 months.The job:Provide high quality professional HR advice and guidance to senior managers on complex staffing issues relating to both individuals and groups of...