Customer Care Representative

2 weeks ago


Tamworth, United Kingdom Alma Personnel Full time

Alma Personnel is seeking a dedicated Customer Service Advisor to join our dynamic team. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently.

The position involves full-time hours, operating on a rotating shift schedule that includes 8am – 4pm, 9am – 5pm, and 10am – 6pm, Monday through Friday.


Key Responsibilities:

  • Respond to incoming calls and assist clients with their inquiries.
  • Schedule appointments and manage customer bookings.
  • Address complaints and escalate issues when necessary.
  • Perform data entry tasks into the company’s database.
  • Process customer orders accurately.
  • Handle a high volume of telephone communications.

Qualifications:

  • Strong communication abilities.
  • Confidence in a fast-paced call center environment.
  • Proficient IT skills.
This position is temporary to permanent, and the successful candidate should be ready to start immediately. Following a successful temporary period, there may be opportunities for remote work. If you possess the necessary skills and experience for this role, we encourage you to consider this opportunity.

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