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Customer Service Representative

2 months ago

Tamworth, Staffordshire, United Kingdom Hiredonline Full time

We are seeking two Inbound Customer Service Representatives to join our team at Hiredonline. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone and email
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:

  • 1-2 years of experience in a customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong product knowledge and sales skills
  • Ability to work a part-time schedule, including weekends

What We Offer:

  • A competitive hourly rate
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading company in the industry