Customer Service Representative

5 days ago


Tamworth, Staffordshire, United Kingdom Hiredonline Full time
Job Description

Job Title: Customer Service Representative

Job Type: Full-time

Location: Tamworth

Job Description:

We are seeking a friendly and enthusiastic Customer Service Representative to join our team at Hiredonline. As a Customer Service Representative, you will be the first point of contact for customers, handling inbound calls, emails, and chats.

Responsibilities:

  • Providing timely and effective resolutions to customer enquiries and issues.
  • Maintaining accurate customer records of customer interactions and issues.
  • Answering all inbound calls in a professional and timely manner.
  • Ensuring customer orders are submitted accurately.
  • Internal liaison with different departments.

Requirements:

  • A positive attitude and a passion for delivering exceptional customer service.
  • Strong empathy and excellent customer service skills.
  • Ability to work independently and as part of a team.
  • Excellent IT skills.
  • Excellent communication, listening, and problem-solving skills.

What We Offer:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic, fast-paced environment with a diverse team of dedicated professionals.
  • An immediate start.
  • Hybrid working after a 12-week training period.
  • 20 days holiday plus bank holidays.
  • Weekly pay whilst temping.
  • Pension.
  • Parking.


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