Customer Service Representative
5 days ago
Job Title: Customer Service Representative
Job Type: Full-time
Location: Tamworth
Job Description:
We are seeking a friendly and enthusiastic Customer Service Representative to join our team at Hiredonline. As a Customer Service Representative, you will be the first point of contact for customers, handling inbound calls, emails, and chats.
Responsibilities:
- Providing timely and effective resolutions to customer enquiries and issues.
- Maintaining accurate customer records of customer interactions and issues.
- Answering all inbound calls in a professional and timely manner.
- Ensuring customer orders are submitted accurately.
- Internal liaison with different departments.
Requirements:
- A positive attitude and a passion for delivering exceptional customer service.
- Strong empathy and excellent customer service skills.
- Ability to work independently and as part of a team.
- Excellent IT skills.
- Excellent communication, listening, and problem-solving skills.
What We Offer:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic, fast-paced environment with a diverse team of dedicated professionals.
- An immediate start.
- Hybrid working after a 12-week training period.
- 20 days holiday plus bank holidays.
- Weekly pay whilst temping.
- Pension.
- Parking.
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