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Customer Care Representative
3 months ago
**Our client is a leader in structural systems research and technology & one of the world's largest suppliers of structural building products. They are committed to providing exceptional products and services to their customers.**
We are recruiting the position of Customer Care Representative to join this market-leading company based in Tamworth, Staffordshire. This position is a full - time position to help manage customer accounts.
**Main Duties**:
- To input sales orders received either by phone, or via the Area Sales Managers for the relevant territories.
- Liaise with the customer, and the production, warehouse/ technical departments where relevant to confirm / query order details.
- Provide basic technical support for customer’s enquiries.
- To promptly resolve customer delivery enquiries, this will include liaison with the courier or warehouse where necessary.
- To co-ordinate customer quote requests.
- To deal with customer orders and end user enquiries promptly and ensure appropriate action is taken.
- To work within a team and assist Customer Service colleagues / Customer Care Manager as required.
**Skills required**:
- Attention to detail is critical along with the ability to prioritise workload and remain calm under pressure.
- Previous experience in a similar role is essential.
- SAP experience is desirable.
- Genuine passion for providing the highest level of customer service
- Has a can do attitude with a willingness to be part of a successful team.
- Able to use multiple systems and multi-task in a fast paced environment.
- Can demonstrate excellent communication and interpersonal skills.
- Good Excel, Word and Outlook skills
**Working Hours**
Monday - Thursday: 08:30 - 17:00
Friday: 08:30 - 15:45
**Holiday Allowance**
25 days
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Tamworth: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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