Customer Care Representative

3 months ago


Tamworth, United Kingdom The Black Cat Talent Co. Full time

**Our client is a leader in structural systems research and technology & one of the world's largest suppliers of structural building products. They are committed to providing exceptional products and services to their customers.**

We are recruiting the position of Customer Care Representative to join this market-leading company based in Tamworth, Staffordshire. This position is a full - time position to help manage customer accounts.

**Main Duties**:

- To input sales orders received either by phone, or via the Area Sales Managers for the relevant territories.
- Liaise with the customer, and the production, warehouse/ technical departments where relevant to confirm / query order details.
- Provide basic technical support for customer’s enquiries.
- To promptly resolve customer delivery enquiries, this will include liaison with the courier or warehouse where necessary.
- To co-ordinate customer quote requests.
- To deal with customer orders and end user enquiries promptly and ensure appropriate action is taken.
- To work within a team and assist Customer Service colleagues / Customer Care Manager as required.

**Skills required**:

- Attention to detail is critical along with the ability to prioritise workload and remain calm under pressure.
- Previous experience in a similar role is essential.
- SAP experience is desirable.
- Genuine passion for providing the highest level of customer service
- Has a can do attitude with a willingness to be part of a successful team.
- Able to use multiple systems and multi-task in a fast paced environment.
- Can demonstrate excellent communication and interpersonal skills.
- Good Excel, Word and Outlook skills

**Working Hours**

Monday - Thursday: 08:30 - 17:00

Friday: 08:30 - 15:45

**Holiday Allowance**

25 days

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tamworth: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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