Customer Service Representative

3 months ago

Tamworth, United Kingdom Page Personnel Full time

Exciting new opportunity
- Immediate start

**About Our Client**:
The firm is an international Industrial / Manufacturing company that operates on a global scale. With a workforce of over 1,000 employees, the company has a strong reputation for delivering high-quality products to its extensive client base.
- Responding to customer enquiries promptly and professionally.
- Working closely with other departments to resolve any customer issues.
- Maintaining a detailed understanding of the company's products to provide accurate information to customers.
- Ensuring customer satisfaction through effective communication and problem-solving skills.
- Providing feedback to the management team on customer concerns and suggestions.
- Participating in regular training to stay updated on product knowledge and customer service skills.
- Supporting marketing and sales efforts with excellent customer service.
- Ensuring company standards and procedures are followed at all times.

**The Successful Applicant**:
A successful Customer Service should have:

- A strong commitment to delivering excellent customer service.
- Strong communication skills, both written and verbal.
- A demonstrated ability to work effectively in a team environment.
- Knowledge of the Industrial / Manufacturing industry.
- Proven problem-solving skills and a proactive approach.
- Experience using customer service software and tools.

**What's on Offer**:

- A competitive salary package in the range of £27,000 - £30,000 per year.
- Opportunities for professional development and career progression.
- A supportive and inclusive company culture.
- Generous holiday leave.
- A unique opportunity to work with a global company in the Industrial / Manufacturing industry.

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