Customer Service Representative
5 months ago
**About us**
Our client is a market leading Construction business, with an established team and a strong brand. Operating from prestigious offices in Tamworth, you will be given full training to succeed in the role.
The role will involve working as part of a Customer Support Team, dealing with both the public and Contractors and coordinating service excellence. You will communicate both internally and externally to resolve issues, collate information, and coordinate various stakeholders. This is a vital role within the business.
Applicants with previous phone based Customer Service experience are preferred. You must also have accurate and effective data entry skills. Full training on the Products/services will be given.
**Responsibilities**:
- Provide timely and accurate information to customers.
- Maintain customer records in an organized manner.
- Follow up with customers to ensure satisfaction.
- Provide feedback to management on customer service issues.
- Provide excellent customer service at all times.
**Job Types**: Full-time, Permanent
**Salary**: £11.44-£11.94 per hour
Expected hours: 40 per week
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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