Customer Service Representative

3 weeks ago


Tamworth, Staffordshire, United Kingdom Speedy Hire Plc. Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team in Croydon, United Kingdom. As a key member of our Operations department, you will be responsible for building strong relationships with our customers and providing exceptional service.

With a passion for delivering outstanding customer experiences, you will work closely with our clients to understand their needs and provide tailored solutions. Your excellent communication skills, both written and verbal, will enable you to effectively resolve any issues that may arise.

Key Responsibilities:
  • Liaise with customers via telephone and email to address their queries and concerns
  • Take ownership of customer requests and work collaboratively with the wider Speedy network to ensure timely resolution
  • Develop and maintain strong relationships with clients to drive business growth and retention
About the Company

Speedy is the UK's leading hire provider, offering a wide range of tools, specialist hire equipment, plant, and support services. Our goal is to deliver exceptional customer service and support, enabling our clients to succeed in their respective industries.

What We Offer
  • A competitive salary of £35,000 - £40,000 per annum, depending on experience
  • A comprehensive benefits package, including life assurance, pension scheme, and 95% discount across the Speedy brand
  • Opportunities for training, development, and career progression within the Speedy Group


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