Customer Experience Ambassador

3 weeks ago


Tamworth, Staffordshire, United Kingdom LSH Auto Full time

About the Role:

We are seeking a highly skilled and experienced Hospitality Service Representative to join our team at LSH Auto in Tamworth. As a key member of our dealership, you will be responsible for creating an exceptional first impression and ensuring a seamless customer experience.

Key Responsibilities:

  • Welcome customers with a warm greeting and assist them in navigating the dealership.
  • Provide detailed information about vehicles, promotions, and services offered.
  • Support the sales team by preparing customer needs and coordinating appointments.
  • Maintain the cleanliness and organization of the reception and showroom areas.

Qualifications:

  • Experience in a customer-facing role, ideally within the automotive, hospitality, or retail industries.
  • Exceptional communication and people skills.
  • A proactive and positive attitude with strong interpersonal skills.
  • Able to work efficiently in a team as well as independently.
  • Basic computer skills and familiarity with CRM systems are advantageous.

Benefits:

  • Colleague Referral Scheme (£500 - £1000)
  • A range of Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance (4 x annual salary)
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension

Salary: Dependent on age, estimated to be around £18,000 - £25,000 per annum, depending on experience.



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