Sales & Customer Service Representative
2 weeks ago
£27,000 to £30,000 Basic Salary with Annual Bonus
Tamworth (Office Based)
Monday to Friday 9.00-5.00pm
Our client is now seeking a Sales & customer service representative , Your role will involve day-to-day co-ordination of customer accounts on an administration level as well as being responsible for all supply chain/procurement activities within a designated product group.
Details:
- Work collaboratively with the National Account Manager to produce account plans on all your dedicated client base
- Build strong relationships with all customers at both head office and site level including building a good rapport with Customer Key contacts
- Maintain Customer price files
- Complete code creation forms in conjunction with National Account Manager
- Responsible for a portfolio of small accounts
- Support with large mobilisations when needed
- Support with all special projects for your customer ensuring deadlines are met
- Manage the customer back-order reports and ensure SLAs are met - work closely with procurement and operations to achieve this
- To support, when necessary, in Customer meetings
- Build a strong working relationship with colleagues from all Departments within the Business.
- Collate and issue daily/weekly reporting
- Carry out responsibilities in accordance with company policies and procedures
- Flexible to support other areas of the business when required
Required Skills & Experience:
- Proven, checkable experience in an account management , customer support or internal sales role
- Self-motivated and ambitious
- Organised and can adapt to working under pressure
- Excellent communication skills, good listening skills and attention to detail
- A passion to deliver great customer service
- Results driven
- Numerate and computer literate
Additional Keywords: Sales Account Manager, Enterprise Business Representative, recruitment, Business Development Executive, BDE, Sales Executive, Sales Representative, Sales Rep, Telesales Rep, Telesales Representative, Lead Generation Executive, Lead Development Representative, Software Sales, IT Sales, Telesales Executive, Telemarketing Executive, Outbound Sales Rep, Internal Sales Rep,
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