Operations Trainee Controller

3 weeks ago


Surbiton, Greater London, United Kingdom Air Charter Service Full time
Job Overview

The Operations team at Air Charter Service plays a crucial role in delivering seamless operational support to our global workforce, ensuring that every charter operation runs smoothly.

Key Responsibilities:

  • Delivering 24/7 operational assistance to ACS brokers worldwide from our Head Office.
  • Collaborating closely with the onsite representative team and customer experience departments to resolve any issues that may arise on the day of the flight.
  • Providing essential operational insights and aiding in the arrangement of charters for brokers across all global divisions.
  • Offering comprehensive support throughout live charter flights, ensuring brokers are informed of any potential challenges.
  • Monitoring flights and tracking all relevant details, keeping brokers updated, and sending movement notifications as required.
  • Establishing and nurturing relationships with airline operators, Fixed Base Operators (FBOs), and airports globally.
  • Maintaining continuous updates for the Operations Control Center (OCC) by refreshing ACS CRM and compliance systems with the latest airline, airport, and handling information.
  • Preparing daily reports and communications to inform global teams and management about potential risks to upcoming operations.
Qualifications

We are seeking candidates who possess:

  • A strong commitment to exceeding customer service expectations.
  • A genuine enthusiasm for enhancing the customer experience and achieving outstanding results.
  • Flexibility to work 12-hour shift patterns, including night shifts.
  • Fluency in English; proficiency in an additional language is a plus.
  • Ambition, motivation, and self-drive.
  • Excellent verbal and written communication skills.
  • The ability to work independently as well as collaboratively within a team.
  • Confidence in building relationships with clients and suppliers.
  • Strong problem-solving skills and the ability to think creatively to find solutions.
  • The capability to thrive in high-pressure situations.
  • A strong sense of urgency and a dedicated team-oriented mindset.
Additional Information

What We Offer:

  • Regular team-building events.
  • Access to a free onsite gym with classes.
  • Complimentary breakfast and lunch in our onsite canteen.
  • Cycle to Work Scheme.
  • Private healthcare and pension plan.
  • 22 days of annual leave, increasing to 25 after one year of service.
  • Two charitable days per year.
  • A vibrant and engaging work environment enhanced by regular company-sponsored social events and seasonal celebrations.

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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