Account Recovery Advisor

3 weeks ago

Solihull, Solihull, United Kingdom Paragon Banking Group PLC Full time

Overview of the Position

Brief Summary
We are thrilled to share that we are actively seeking to enhance our vibrant and innovative team. As a member of our dynamic group, you will contribute to transforming customer interactions. We are looking for a driven individual who excels at fostering strong relationships with both current and prospective clients.

Career advancement remains a key focus as our successful organization continues to expand and invest in various sectors while pursuing ambitious growth objectives.

Role Objective
Your primary responsibility will be to recover outstanding balances on customer accounts while adhering to the existing regulatory framework. This will involve engaging with customers and authorized representatives regarding collection and recovery efforts on Motor Finance accounts, including identifying and assisting clients facing financial challenges.

Key Responsibilities
Approach customers with empathy while asking questions to fully understand their situations Review accounts in default, confirm details, gather instructions for recovery, and decide on suitable actions Communicate with customers in default to establish feasible payment plans aligned with their financial capabilities Oversee judgment cases to ensure compliance with payment agreements Negotiate and subsequently track forbearance arrangements with clients Interpret customer instructions and act in accordance with departmental protocols Comply with established company regulations and legal standards such as FCA, DPA, CONC, MCOB, etc. Understand available forbearance options for customers and collaborate with them to clarify their long-term repayment intentions Organize, manage, and update information in relevant digital systems

Candidate Profile

Skills Required
Exceptional communication abilities Capacity to take initiative and collaborate effectively within a team Strong problem-solving and analytical skills with a keen eye for detail Eagerness to quickly learn new systems utilizing existing IT competencies Ability to adapt to changing circumstances and maintain composure under pressure Experience Needed
Previous experience in collections is essential. Familiarity with motor finance is preferred.

Work Schedule
We advocate for flexibility in how and where our employees work to promote a healthier work-life balance. We encourage our team to establish a work routine that accommodates their needs, including working from the office once a week and from home when it is most convenient. Our operational hours are as follows: Monday to Friday, with varying hours, and Saturday mornings. We request that you work until the evening at least once a week and cover two Saturday shifts within an eight-week timeframe. If you believe you can collaborate with us to find a suitable work pattern while assisting us in managing customer needs during these hours, we welcome a discussion about your preferences during the interview process.

About Paragon Banking Group PLC

Employee Benefits

Generous annual leave, including a day off for your birthday Paid opportunities for community service Company-wide profit-sharing bonuses Pension scheme with contributions up to 10% of your annual salary Life insurance and personal accident coverage

Emphasizing Flexibility

We support flexible working arrangements to help you achieve a better work-life balance. Our hybrid working model allows you to split your time between the office and remote work.

Promoting Authenticity

We value diversity and inclusion, encouraging you to bring your whole self to work. An inclusive workplace benefits everyone, enhances customer relations, and strengthens our business. Our Equality, Diversity, and Inclusion Network meets regularly to discuss challenges, share experiences, and generate ideas for a more equitable and diverse organization.

Encouraging Voice

We prioritize your opinions through our People Forum and regular employee feedback surveys, ensuring you have a platform to influence our future direction.

Supporting Wellbeing

We provide various resources to support your wellbeing, including a complimentary Employee Assistance Program and access to our qualified Wellbeing team, who can connect you with necessary resources to enhance your quality of life.

Fostering Growth

We are committed to helping you realize your potential. As an Investors in People employer, we will support your learning and development by creating a personalized growth plan in collaboration with your manager.

Join Our Team

Our employees often cite the people as the best aspect of working at Paragon. If you are seeking a vibrant, welcoming team with strong values to help you advance your career, we invite you to consider joining us.

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