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Customer Care Representative
2 months ago
About The Role
OverviewWe are thrilled to announce that we are expanding our innovative and dynamic team. You will play a crucial role in a vibrant group dedicated to transforming customer interactions. We seek a self-driven individual who excels in fostering strong relationships with both current and prospective clients.
As our profitable organization continues to thrive, we remain committed to career advancement, investing in all areas of our business to elevate our ambitious goals.
Role Purpose
Your primary responsibility will be to recover outstanding balances on customer accounts while adhering to the existing regulatory framework. This includes engaging with customers and authorized representatives regarding collection and recovery efforts on Motor Finance accounts, particularly assisting those facing financial challenges.
Key Responsibilities
Approach customers with empathy while inquiring to understand their situations Review accounts in default, verify details, obtain recovery instructions, and determine suitable actions Communicate with customers in arrears to establish feasible payment plans aligned with their financial capabilities Oversee judgment cases to ensure compliance with payment agreements Negotiate and monitor forbearance arrangements with clients Interpret customer instructions and act in accordance with departmental protocols Comply with established company regulations and legal requirements, including FCA, DPA, CONC, MCOB, etc. Understand available forbearance options and assist customers in clarifying their long-term repayment intentions Organize, manage, and update information on relevant digital platforms
About You
Required SkillsExceptional communication abilities Capacity to take initiative and collaborate effectively within a team Strong problem-solving and analytical skills with a keen eye for detail Eagerness to quickly learn new systems while utilizing existing IT competencies Adaptability to change and ability to maintain composure under pressure Experience
Previous experience in collections is essential, with a preference for candidates who have a background in motor finance.
Working Hours
We promote flexibility in how and where we work, allowing you to achieve a better work-life balance. We encourage our team to establish a work pattern that meets their needs, with the expectation of working from the office once a week and the option to work from home as preferred. Our operational hours are as follows: Monday to Friday, with some Saturday shifts required. We invite you to discuss your preferred working pattern during the interview process.
About Us
Paragon Benefits
Generous vacation allowance, including a day off for your birthday Paid community service opportunities Company-wide profit-sharing bonuses Pension plan with contributions up to 10% of your annual salary Life insurance and personal accident coverageFlexibility
We support flexible working arrangements to help you achieve a healthier work-life balance, operating in a hybrid model that combines office and remote work.
Inclusivity
We value diversity and are committed to inclusion. We encourage you to bring your authentic self to work, as we believe an inclusive environment benefits everyone and enhances our service to customers. Our Equality, Diversity, and Inclusion Network meets regularly to discuss challenges and share ideas for fostering a more equitable workplace.
Employee Voice
We prioritize your feedback through our People Forum and regular employee surveys, ensuring your opinions shape our future.
Wellbeing
We provide various support options to promote your wellbeing, including a free Employee Assistance Programme and access to our qualified Wellbeing team.
Development
We are committed to your growth. As an Investors in People employer, we will work with you to create a personalized development plan to help you reach your potential.
Join Us
Our employees often cite the people as the best aspect of working at Paragon. If you are seeking a friendly, energetic team with strong values to advance your career, we invite you to explore opportunities with us.
